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When is a customer not a customer?
Throughout my professional life I have lived and breathed the importance of delivering not just a good customer service but a memorable and distinctive customer experience.
Housing in Northern Ireland: a changing place in 2011
Paddy Gray, CIH President, discussses the changes taking place in housing in Northern Ireland
Making learning earn its keep
Kathy Hanson, Head of Learning, discusses the recent review of how vocational qualifications are structured.
Reforms will stigmatise social housing
Abigail Davies, Head of Policy, discussess the plans for reform of social housing
Can we stagnate our way out of this?
Richard Capie, Deputy Chief Executive, discusses home ownership
An anti-social year for CIH?
Debbie Larner, head of professional practice, looks at all things asb
It's official. We have a housing crisis!
CIH President Professor Paddy Gray - Speech
CIH Presidential Dinner
Natural History Museum - London
9 February 2011
No-go housing areas where there’s no one left to serve you your cappuccino
Sarah Webb, Chief Executive, talks about the effects the Welfare Reform Bill will have on Housing Benefit
Challenge, choice and opportunity
Helen Collins, CIH Vice President, discusses the arrival of the HCA Investment Framework
Are organisations meeting the housing needs of the people of Scotland?
Alan Ferguson, Director (CIH Scotland),
All change for education
Roger Keller, Head of Education, discusses the forthcoming changes to the education system and how this will effect housing qualifications.
Denying tenants’ access to justice?
Debbie Larner, Head of Professional Practice, discusses the Localism Bill's so-called ‘democratic filter’ and the effects it will have on tenants.
Housing and the media
Sarah Webb, Chief Executive, discusses the relationship between the housing sector and the media
We just don’t have enough homes
Paddy Gray, CIH President, reflects on what the leading speakers at this years CIH South East Conference and Exhibition 2011 had to say.
Will Hutton: what’s the point of Swansea?
Paul Diggory, former CIH President, reflects on the speak given by Will Hutton, Executive Vice Chair of the Work Foundation, at the Tai 2011 conference.
Why I'm passionate about working with housing organisations
Rich Warrington, Head of Strategic Partnerships, talks about his experience of a recent visit to one of CIH's strategic partners
Business transformation in the housing sector
Abi Davies, Assistant Director of Policy & Practice, discusses what a successful housing organisation might look like in the future.
Helping tenants to manage their money
Paul O'Connor, Financial Inclusion Advisor - England and Wales, discusses the CIH report on Improving financial inclusion
and capability in social housing.
Equipping the housing professionals of the future
Martin Winn, Director of Professional Development, discusses the CIH professional qualification review.
10 steps to creating customer service champions
Linda K. Spindley, Business Development Manager, discusses improving customer service
Let's get together
CIH Events Team discuss: annual & national conferences, one day seminars, South East conference and Spring Get-Together.
Is social housing welfare?
Abigail Davies, Assistant Director of Policy and Practice, asks is Social Housing Welfare?
It’s not fair!
Sarah Webb, Chief Executive discusses the ‘it’s not fair’ premise. 'Is it really the case that for someone to be in a lovely and desirable area someone else has to live in an area of abject deprivation? '
Leading the way in this brave new world
Barry Smith & Sarah Smith (CIH Associate Trainers) discuss the Four Day Managers Programme
Preparing for HRA self-financing
Steve Partridge, Director of Financial Policy and Development, ConsultCIH discusses the preparation for HRA self-financing
Does Harrogate matter?
Helen Collins, CIH Vice President discusses Will Harrogate 2011 matter – do we have a voice?
CIH in South East Asia
Roger Keller, Head of Education talks about his visit to Hong Kong
Yes we can!
Looking for your views on learning and development
Kathy Hanson, Head of Learning, discusses CIH’s main priorities in ensuring that the sector has the right skills and knowledge
Let’s not take our foot off the gas
Debbie Larner, Head of Practice, discusses championing equality and diversity issues
Getting housing right for health and wellbeing
Sarah Davis, Policy and Practice Officer, discusses the policy and operational context for housing health and social care.
A winning scheme for the sector
Graham Findlay, Positive Action for Disability Manager, discusses the Positive Action for Disability programme
Are work-place qualifications the key to developing brilliant practitioners?
Rich Warrington, Head of Strategic Partnerships, discusses
Can the housing sector help boost social mobility?
Abigail Davies, Assistant Director of Policy and Practice, discusses how housing policy can help – or hinder – social mobility.
Was the heat getting to us?
Grainia Long, Interim Chief Executive, discusses that fundamental change to how we deliver housing for everyone requires long term vision, excellent strategy and constant and unyielding determination to deliver
Delivering new affordable homes
Have you signed up to the new ASB Charter?
Written by Debbie Larner, Head of Practice, CIH
When banging the drum seems the most comfortable option
David Bookbinder, Head of Policy and Public Affairs, CIH Scotland, talks about how The challenges for Scottish organisations lobbying on the UK-wide housing benefit reforms have been significant
Abigail Davies, introduces CIH's Change Network, which aims to help housing professional deliver transformational change.
A decade to remember for all the wrong reasons
Grainia Long, discusses a report from the Institute of Fiscal Studies on increasing poverty, and how this impacts the housing sector.
Setting up Local Operational Plans
Written by Dave Smethurst, associate, CIH
On my agenda
CIH President Helen Collins explains what she's been up to over the last few weeks, and what is on her agenda for November.
Rosie Heath, Digital Communications Project Officer, discusses the launch of CIH's new website
Tenant scrutiny accreditation under a CIH, TPAS and HouseMark partnership
Written by Grainia Long, Interim Chief Executive, CIH, Samantha McGrady, Deputy Chief Executive, HouseMark, and Michele Reid, Chief Executive, TPAS
Housing degrees: Is there a future?
Roger Keller, Head of Education, discusses how changes to English higher education funding will affect housing degrees.
Welsh Housing Awards 2011
Jonathan Barnes, Senior Events Administrator in Wales, reflects on the success of the fifth annual Welsh Housing Awards.
A housing professional's 2012
Three experts discuss the 10 most practical areas for the sector's staff and leaders to focus on during the next year.
Rise from the ashes
Grainia Long, Interim Chief Executive, discusses how Housing organisations must pick themselves up and dust themselves off to meet 2012's challenges head on
2011 - What a year
Rising Stars competition winner Carla Keegans provides a retrospective of her experiences of working in the housing sector in 2011.
2012 – A year of putting policy into practice
David Pipe outlines upcoming policy changes the sector faces and explains how housing organisations can tackle the challenges ahead.
Learning to lead
Martin Winn, CIH Director of Professional Development comments on how our leadership programme can help housing professionals become successful leaders
Still worried about welfare reform, still more to do
Abi Davies discusses CIH's view of welfare reform and what we're doing to support the housing sector as changes are implemented.
Tackling disability-related harassment
John Thornhill, Senior Policy and Practice Officer and Graham Findlay, Positive Action for Disability Manager discuss a recent report from the Equality and Human Rights Commission on disability-related harassment.
Leadership in a time of crisis
Nick Barclay, Client Director at Warwick Business School discusses the importance of great leadership.
CIH Housing Benefit Impact Calculator: What have we learned so far?
Alan Brownson, CIH consultancy associate, summarises and reflects on the calculator results from recent CIH Housing Benefit Impact Calculator clients.
The housing sector is full of people who are committed to making a difference
David Pipe, policy and practice officer, explains why our new 'Lifetime Achievement Award' isn't simply a 'gold watch' award.
Building on Strengths
Sarah Smith, CIH associate trainer, details how to build on your strengths to create success.
Are you an advice giving junkie?
Sarah Smith, CIH associate trainer, offers her thoughts on knowing when to let go as a manager.
Paul Tennant's priorities for his year ahead
Fresh from his election, Paul Tennant, Vice President of the CIH gives an insight into his priorities for his year ahead
A trainee's view from Northern Ireland
Matthew Malcolm, a graduate trainee with the Northern Ireland Housing Executive, has been spending February in the CIH office in Northern Ireland as part of his training programme. Here are his thoughts after a month shadowing Jennie Donald, CIH NI’s Head of Policy and Public Affairs.
Views from the President
Robin Lawler reflects on his role as CIH President, discussing the activities he's been involved in over the past few weeks.
International Women's Day: What does it mean?
Grainia Long discusses the purpose behind International Women's Day and reminds us of the many achievements of women in housing worth celebrating.
Be a part of it
Rosie Heath, Digital Communications Project Officer, introduces our new website survey and asks for your feedback to help us improve
Are you a Rising Star?
Rising Stars 2012, CIH and Inside Housing's competition to find the future leaders of the sector, is now open for entries. Have you got what it takes?
The reinvigorated Right to Buy
This week’s announcement on Right to Buy in England has stimulated lots of discussion and debate throughout the sector. Karen Armitage, chief executive of Stafford and Rural Homes and member of the CIH Governing Board provides her perspective in a personal capacity - as a housing professional - on the Right to Buy announcement.
Budget 2012: What could it mean for housing?
The forthcoming budget is likely to impact housing, with announcements expected on property taxation, green issues, welfare and homeownership. Our policy team outline exactly what they would like to see in the Chancellor's announcement.
Budget 2012: will government U-turn on council housing self-financing?
Read the blog Grainia Long wrote for The Guardian Housing Network on the Budget 2012.
“Join CIH because it’s a great addition to your career”
New CIH members who've joined as part of our member get member scheme tell us why they think CIH membership is an important addition to their career in housing.
Wrestling with the lazy consensus
Former CIH president, Paul Diggory, outlines his vision for how housing providers can help shape and engage communities.
Member discount for e-learning courses
Last year, the Chartered Institute of Housing (CIH) joined forces with Housing e-Academy to offer its members reduced rates on their latest training courses.
Now the partnership will continue throughout 2012 and as an existing CIH member you can take advantage of the discount on 3 out of the 16 CPD courses to choose from.
Top tips to protect your home against burglars
We share a novel way to protect your home.
Housing Heroes and the conference circuit
CIH president, Robin Lawler, details his news from the last month.
E-learning courses for beginners
We announced earlier this year that members can access 3 out of 16 e-learning courses at a discounted rate thanks to a partnership between CIH and the Housing e-Academy (HEA).
For the good of our communities: Get outdoors!
Claire Barraclough, marketing and campaigns officer at CIH, discusses how a new campaign from the National Trust can help make our communities great places to live and work.
Time for a decade of sector-led solutions, says chief executive
Grainia Long explains how CIH’s new Corporate Plan will help empower professionals to find and implement solutions to respond to the housing crisis.
Online learning for maintenance and construction workers
Are you involved in refurbishment, demolition, general building or maintenance work? Our e-learning courses "Asbestos Awareness" and "Legionella and Legionnaire’s Disease Awareness" are designed with you in mind.
President pedals for young people
Robin Lawler, CIH president, has set himself a cycling challenge to raise money for the Presidential Appeal 2012. We found out what’s motivating him to do the ride, and how the money the team raise will make a difference to the lives of the young people the Foyer Federation works with.
Introducing the year of practice
Policy and Practice Officer David Pipe introduces our new year of practice campaign and explains how you can get involved during the next 12 months.
Exciting times demand excellence
Gavin Smart, CIH’s director of policy and practice, outlines his plans for helping the organisation make a positive difference to the housing sector.
Housing and health - are we finally reaching a tipping point?
CIH Chief Executive Grainia Long discusses the relationship between housing and health, and how the two sectors can work together to meet the needs of the most vulnerable.
Housing providers will be essential to meeting our carbon emissions goal
Policy and practice officer David Pipe discusses how the government's ambition to reduce the UK's carbon emissions by 2050 affects the housing sector - and how CIH can help.
LGBT and housing: There is still more to do
Policy officer John Thornhill discusses what housing organisations can do to support LGBT customers - with a particular focus on the challenges facing older LGBT men and women.
Shining a light on the importance of learning
Head of Learning Kathy Hanson introduces our new Learn with us campaign, and discusses the importance of continued learning.
Adult Learners' Week begins!
Today is the start of Adult Learners’ Week and to help support and promote this CIH is running a campaign - Learn with us – to get people talking about learning.
What have you learnt today?
To tie in with Adult Learners’ Week and our 'Learn with us' campaign, we caught up with resident Stina Foxford, an Helena Partnerships resident, who has successful completed CIH’s Active Learning for Resident’s (ALfR) scheme. Here she shares her diary over the last year of learning.
Take an e-learning course and combat conflict and anti-social behaviour in the workplace
Housing e-Academy can help you combat those difficult ‘what if’ situations with two courses tailored to help you know what to do and how to communicate in tough workplace scenarios.
Rising Stars - voting now open!
Three finalists are going head-to-head to win CIH’s and Inside Housing’s annual competition – Rising Stars – which aims to find the UK’s most talented young housing professional.
President invites you to join the debate at Housing 2012
With just under three weeks until the Housing 2012, president, Robin Lawler tells us why he’s looking forward to the event and gives us an update on his cycle challenge to raise money for the Presidential Appeal.
We are maintaining growth despite gloomy economic backdrop
Chief executive, Grainia Long, details CIH's key achievements over the last year with highlights from our newly published 2011 Annual Report and Accounts.
Your questions for the Housing Minister
Housing minister, Grant Shapps, confirmed his attendance for Housing 2012 conference and exhibition this week. During his session you'll get the chance to pose those burning questions.
CIH president braves torrential rain to raise money for charity
Robin Lawler has completed his charity bike ride from Harrogate to Manchester for the Foyer Federation.
When it comes to implementing change, ‘we are all in this together’
Policy and practice officer, David Pipe, invites you to book your place at a year of practice live session at Housing 2012 to tackle the challenges the sector is currently facing.
“We don’t want a polite conference” says chief executive Grainia Long
Listen to chief executive, Grainia Long, talk about her expectations for this year’s Housing 2012 conference, which is set to break the mould with its new format, venue and programme.
On the eve of Housing 2012
Steve Partridge, director of financial policy and development, talks about Octavia Hill, housing and the economy just a few hours before the Housing 2012 debates begin.
Housing 2012 - new venue and programme critique
After day one at Housing 2012 in its new venue, Keith Edwards, director of CIH Wales, gives us his thoughts on the move and the programme of events.
Social mobility and social housing - parliamentary taskforce report
Ahead of our launch of a social housing and mobility taskforce inquiry report tomorrow, Laura Shimili, practice and policy officer, tells us what to expect.
Tackling industry issues at Housing 2012
Alan Ferguson, director of CIH Scotland, talks about some of the key issues being challenged at Housing 2012.
Podcasts from chief executive and president from day one at Housing 2012
Listen to chief executive, Grainia Long, and president, Robin Lawler, talking about day one at Housing 2012.
Landmark AGM at Housing 2012
CIH President Robin Lawler shares his thoughts on the 2012 Annual General Meeting.
Rising Stars finalist blog - Scott Bryant
Theres' only a few hours left to vote for your Rising Star. Read finalist, Scott Bryant's blog about his time at Housing 2012.
Housing 2012 – something for everyone?
Director of Northern Ireland Jim Dennison tells us what he's taken away from Housing 2012, and outlines the value of the conference for our members from outside of the English regions.
Rising Stars finalist blog - Inti Popat
There's only a few hours left to vote for your Rising Star. Read finalist, Inti Popat's blog from Housing 2012.
Rising Stars finalist blog - Dean Slavin
There's only a few hours left to vote for your Rising Star. Read finalist, Dean Slavin's blog about his time at Housing 2012.
Why choose distance learning?
If you’re about to embark on a new learning challenge, find out why distance learning might be the right choice for you with the latest blog from Kathy Hanson, head of learning at CIH.
Is your organisation rising to the challenge
We know we’re in the midst of a housing crisis but is your organisation adapting to change? CIH training officer, Susan Emerton, tells us why housing providers should be looking at the way they deliver products and services and how we can help you to move with the changing tides.
Learning at Housing 2012
This time last week we were closing the doors on our annual conference for another year, but before we look ahead to 2013 let’s take a moment to reflect and discuss some of the things we learnt at Housing 2012.
Understanding legislation and challenging negative social attitudes with e-learning courses
If you’re self-employed or just want to keep up-to-date with the latest legislation, Housing e-Academy offers you a suite of e-learning courses to help you.
Welfare reform: The biggest current threat to tenants and landlords alike
Assistant Director of Policy and Practice Abigail Davies discusses the intricacies of welfare reform and how the sector can prepare for the future.
No second night out: a vision to end rough sleeping
Event support manager Geraldine Chaplin gives an overview of last week's webinar focusing on the No Second Night Out project to tackle rough sleeping, with case studies from Riverside ECHG.
Wales BIG question round-up
Will a Housing Act deliver for Wales? – this was the overarching debate for senior experts and key decision makers from the political and housing worlds who gathered for the BIG Question, CIH Cymru’s annual symposium.
Watch Robin's charity ride
Last month Robin Lawler, CIH president, took on a fundraising cycle challenge for the Presidential Appeal and raised more than £11,000.
Workplace health and equality e-learning courses
Are you up-to-date with health and safety and equality and diversity in the workplace? Find out how you can keep abreast of all the latest policies with these easy e-learning courses
Do you know someone in housing worthy of an honour?
Last month more than a thousand people were awarded honours by the Queen but who will feature in the New Year’s list?
The future of housing in Northern Ireland
At CIH, we’re not frightened of saying the housing system across the UK is not working. Our annual conference and exhibition last month saw some straight-talking discussions about how we can change our future.
Equality and diversity: A charter for housing
Housing plays a fundamental role in everyone’s life. Our homes and the communities in which they are located directly affect our sense of wellbeing and influence access to key social and work opportunities.
Letter from Housing Minister
Read the Housing Minister's letter in response to some of the questions from the ministerial session at Housing 2012.
Listening to Troubled Families: The CIH view
Read our response to Louise Casey’s report – Listening to Troubled Families.
Update from Gavin Smart, CIH director of policy and practice, following the announcement about the new UK government guarantee scheme.
Helping you develop a tenancy policy
See how we've been helping organisations to develop their tenancy policies in our latest blog from David Pipe, CIH policy and practice officer.
The IMF, the economy and housing
Following a downbeat IMF assessment of the UK economy can housing help to turn things around?
Why you should become a member of our influence board
Find out how you can shape and influence the future of housing.
Learning options for you
University intakes for the autumn have fallen but Kathy Hanson, head of learning at The Chartered Institute of Housing (CIH) tells us how you can work and learn at the same time to progress your career.
The online home of TAI
With the long build-up to TAI 2013 beginning Jon Barnes, Senior Events Administrator at CIH Cymru, looks over changes to the TAI website.
Looking ahead to TAI's 25th birthday
Liza Fleming, Conference and Events Manager at CIH Cymru, looks ahead to a landmark year for TAI.
An ageing population, health and wellbeing and housing
Sarah Davis, senior policy and practice officer at The Chartered Institute of Housing (CIH), reflects on the recent announcement about the White Paper as she discusses the need for housing to go hand in hand with health and wellbeing.
Building the recovery
Director of Policy and Practice Gavin Smart discusses why government can’t afford to ignore housing in its growth plans.
Turn back the clock: Housing magazine 25 years ago
In the latest issue of Conversations Inspired by Housing magazine, published this week, we look at what the hot topics in housing were 25 years ago – from CIH’s Housing magazine of July 1987.
How does Jersey's housing system work?
Abigail Davies, assistant director of policy and practice at CIH, has spent the last week in Jersey. Find out what she's been up to and what she has learnt about their housing system in her latest blog.
Welfare reform, bedroom tax and the Scottish Government
CIH director of Scotland, Alan Ferguson, talks about the big issues affecting the sector in his latest blog.
10 things to do this month
Read our top ten things to do in August to find out how you can connect and get involved with CIH.
The Bank of England Inflation Report and housing
Gavin Smart, director of policy at CIH, talks about the inflation report and the role housing could play in the economic growth in his latest blog.
How to make effective use of assistive technology in housing
Policy and practice officer Sarah Davis outlines the latest How to... briefing, designed to help housing providers and landlords think about how to make effective use of assistive technology.
Octavia's great legacy
CIH chief executive, Grainia Long, talks about Octavia Hill as a pragmatist and how housing still remains the wicked issue in her remembrance blog for the social housing pioneer who died a 100 years ago.
Remembering Octavia Hill
On the 100th anniversary of Octavia Hill's death, CIH's Director of Health and Wellbeing Domini Gunn honours her legacy, and muses over what she would think of the housing sector today.
Being social online at CIH
The CIH marketing team have been experimenting with online platforms. Find out what’s worked for us and read the things we love about social media.
Housing for older people – ‘It was the best of times…….’
"Old age should be a time and cause for celebration" said health and wellbeing director, Domini Gunn, in her latest blog as she talks about housing for older people.
How the housing sector has risen to new challenges
Recent changes to regulation and inspection have provided us all with new challenges around how we share good practice, identify what good outcomes look like and learn from each other. Debbie Larner, head of practice at CIH, explores how the housing sector has risen to the challenge.
Getting to know Angus Kennedy
In celebration of team GB’s 29 gold medals CIH is offering a 29% discount on the exclusive masterclass programme. We caught up with programme leader, Angus Kennedy to find out about his achievements and the great line-up for this year’s masterclass.
Social landlords and high value properties – sell up or stay put?
Gavin Smart reflects on the debate surrounding yesterday's Policy Exchange report.
Review of learning and development in housing – what lessons can we learn?
CIH's Head of Learning, Kathy Hanson, outlines our findings from the learning and development review conducted in 2011.
Life is one long learning experience
Today the anticipation and wait is over for thousands of young people who will collect their GCSE results. Head of education, Roger Keller, talks about learning as an ongoing challenge for everyone and the different routes you can take.
Northern Ireland round-up: consultation on a housing strategy, Welfare Reform Bill and the future of the Housing Executive
Jennifer Donald, head of policy and public affairs, looks ahead at September, which is set to be a busy month in the calendar for politics and housing in Northern Ireland.
Frequently asked questions about tenancy reform
Policy and practice officer, David Pipe, gives you the answers to some of the most frequently asked questions about tenancy reform.
How to get the best out of your employees with our four day managers’ programme
It’s a tough job being a line manager, says Sarah Smith, director of Indigo Leadership who runs our four day managers’ programme. She tells us how employers can get the best out of their staff.
Housing is in the news for all the wrong reasons
It might be the end of the summer holidays but it has been a busy season for housing in the news. CIH president, Robin Lawler, looks at why housing has been in the news for all the wrong reasons and how we are tackling the crisis.
Changing the way we think about disability
Policy officer John Thornhill reflects on how the Paralympics can inspire and empower people across the UK to challenge negative attitudes to disability.
CIH welcomes new Housing Minister Mark Prisk
It's a new term and time for a fresh start for some. Keep up-to-date with the latest news about the Prime Minister's cabinet reshuffle and how the housing industry might be affected.
Frequently asked questions about tenancy reform: Part two
In part two, policy and practice officer David Pipe brings you more answers to help you understand tenancy reform.
The answer is invaluable. Now what is the question?
Director of Northern Ireland Jim Dennison reminds us about the importance of a place to call home.
Housing qualifications do provide the skills and attitude employers are looking for
Rebecca Mollart, training and academic consultant, has helped dozens of students gain CIH qualifications. In her guest blog, Rebecca tells us why housing qualifications are worth investing in.
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Making a positive difference
Housing and Disability Equality - A New Approach. This article first appeared in the January 2010 issue of 'Housing' the magazine for CIH members.
What will the Welfare Reform Bill mean for tenants and housing organisations.
Housing organisations are opening up to disabled professionals
A scheme from CIH is helping disabled people to work in housing.
New qualification will help tenants live more sustainably
CIH has developed a new qualification to help residents reduce their carbon footprint.
The future for tenant scrutiny
John Thornhill examines the latest developments in tenant scrutiny and how housing organisations can make it a success.
Latest learners from Gypsy and Traveller course graduate
A CIH course helps achieve positive outcomes for Gypsies and Travellers.
The Housing Strategy - In-depth comment
In-depth coverage and comment from Abigail Davies, Steve Partridge, Domini Gunn and Karen Doran on the government's Housing Strategy for England.
Vice President candidates question and answer session
On 18 January 2012, CIH hosted a question and answer session with the Vice President candidates to help members decide how to vote.
Financing the future
Neil Merrick investigates approaches to funding new social and affordable housing around the UK and finds significant differences
Don't miss your chance to vote for CIH Vice President
The closing date for the receipt of ballot papers is Monday 30 January at 6pm
Depooling – what are the challenges?
CIH consultant, David Smethurst, has worked as a frontline practitioner in housing for 20 years. In an attempt to uncover the confusion around depooling, David provides us with an insight into what depooling is, how it can create problems and why it’s important.
Right to buy agreement deadline approaching
In March the government announced a reinvigorated policy on right-to-buy and one-for-one replacement. Agreements have now been sent to councils, and the deadline to sign is fast approaching.
A distance learning student's story
Elsa Ward has been working in homelessness services for more than 16 years and we wanted to find out how her CIH distance learning studies has helped her career.
Three great topics, three amazing offers!
Linking in with our year of practice we have created some exciting offers to make it even easier to improve with us. With special offers on our great range of events around ASB, welfare reform and allocations, make sure you and your organisation don't miss out!
In-house qualifications are a huge success!
Our Level 2 Certificate in Housing Practice is the one of the most popular qualifications we run. In 2011, we started to deliver our qualifications in-house, enabling housing organisations to train several employees at the same time, at a date and location convenient to them.
Scotland Conference: Day two
Day two of CIH Scotland's Annual Conference and Exhibition 2013 featured a debate on the implications of greater powers for Scotland, an interview with Chair of the Scottish Housing Regulator, Kay Blair, and a session focusing on how we can make affordable housing for all a priority.
Scotland Conference: Day three
The final day of CIH Scotland's Annual Conference and Exhibition 2013 opened with an address from Chief Executive Grainia Long and a keynote session on ending the recession. Other highlights included an interview with Professor Duncan Maclennan from St Andrew's University, and sub-plenaries on welfare reform, the green deal, and vulnerable communities.
Message to all CIH members M
This statement was made at the CIH AGM by Turlogh O’Brien, chair of the Governing Board, on 1 May 2013.
Rising Star Peter Bond: Campaign update
Peter Bond, one of this year's Rising Stars finalists, outlines how he has found the competition so far and what's in store for the weeks ahead.
Another opportunity for social housing providers: The changing school environment
Sarah Morton, one of the three finalists in Rising Stars 2013, explores how the changing school environment could be an opportunity for the housing industry to engage with children and young people.
A Rising Star’s top tips for communicating effectively with young people
People say that teenagers make the toughest audiences. Catherine Attenborough, one of this year’s Rising Stars finalists, shares what she’s learned about communicating effectively with this age group during the competition.
Webinar video: practical approaches to welfare reform M
If you missed our second member exclusive webinar with making best use of stock expert, Melanie Rees, then here's your chance to watch the video.
Preventing and tackling tenancy fraud M
Find out more about the member exclusive webinar with expert Fleur Priest-Stephens.
Webinar video: Preventing and Tackling Tenancy Fraud M
Find out more about the member exclusive webinar with tenancy fraud expert Fleur Priest-Stephens.
Day one at Housing 2013
Thousands joined us as we opened the doors at Manchester Central on Tuesday. Here are the highlights from day one at Housing 2013.
Day two at Housing 2013
Read all the highlights, see the photos and film clips from day two at Manchester Central.
Webinar: Fire safety in housing M
Find out more about the member exclusive webinar with John Thornhill and Jan Taranczuk, and register on the button below.
Member survey - CIH magazine M
In July 2012, we relaunched CIH magazine, our member magazine (this is not Inside Housing, but is published as an insert to Inside Housing magazine every other month). A year on, we'd like to know what you think of your magazine - please take just 5 minutes to answer the following questions.
What’s new with My CIH
This month, members and registered users will see the first phase of improvements to the My CIH login area. Find out what’s new, how it will enhance your experience on our site and how to give us your feedback on the changes.
Webinar video: Fire safety in housing M
Find out more about the member exclusive webinar with John Thornhill and Jan Taranczuk.
Webinar video: Is your Data Protection Strategy good enough? M
Find out more about the member exclusive webinar with Paula Tighe
CIH members: Have your say M
We’re inviting CIH members to take part in a ballot on three important areas from this week.
Webinar video: ASB reforming powers and tools M
Find out more about the member exclusive webinar with Chris Grose and Paul Lloyd.
Webinar video: The new 'repairs paradigm' M
Find out more about the member exclusive webinar with Shaun Aldis, Director of Property Services at Wolverhampton Homes.
Webinar video: Using your CIH membership to help you with your studies M
Find out more about the member exclusive webinar from CIH’s Learning Team.
Webinar video: What will the autumn statement mean for housing? M
Find out more about the member exclusive webinar from CIH director of policy, Gavin Smart.
How online learning helped me to reach my career goals
Peter Fisher, senior accommodation officer for Ipswich Borough Council, chose to study online with CIH to gain the qualifications he needed to move into a management role. He tell us about his experiences of online learning with CIH.
Webinar video: Commercial Skills – making commerciality a reality M
Find out more about the member exclusive webinar with Yvonne Castle of YCChange Consultants.
Webinar video: Thinking about the future of frontline housing roles M
Find out more about the member exclusive webinar with Dr Jo Richardson, Principal Lecturer in the Centre for Comparative Housing Research at De Montfort University, Leicester.
Webinar video: Equality and diversity – breaking down barriers and mainstreaming diversity M
Find out more about the member exclusive webinar with Kulbir Shergill, head of diversity and inclusion at Genesis and John Thornhill, senior policy and practice officer at CIH.
Webinar video: Building your resilience for success at work M
Find out more about the member exclusive webinar with Ann Burton from Training by Design Ltd
Webinar video: Making effective use of adapted properties M
Find out more about the member exclusive webinar with Charlotte Smith, Specialist Advisor in the CIH’s Making Best Use of Stock team.
Webinar video: Using social media to progress your career M
Find out more about the member exclusive webinar with Paul Taylor from Bromford.
Webinar video: The legal considerations in letting homes at market rents M
Find out more about the member exclusive webinar with Louise Leaver, partner – social housing finance and Nikki Lynds-Xavier, partner – housing management both from Winckworth Sherwood.
Annual membership survey M
This month we're inviting members from across the UK to tell us their views about their membership and professional development. Entries can win their 2015 membership subscription in a prize draw.
CIH Scotland AGM 2014 M
The CIH Scotland 2014 annual general meeting took place at the SECC, Glasgow, as part of the CIH Scotland annual conference and exhibition on 12 March 2014.
Webinar video: Developing your people through a coaching culture M
Find out more about the CIH member exclusive webinar with Yvonne Castle of YCChange Consultants Ltd
Webinar video: Learning through experience M
Find out more about this CIH member exclusive webinar with David Bramley, Education Officer, CIH
Webinar video: New approaches to fixed term tenancies M
Find out more about the CIH member exclusive webinar with Debbie Larner CIH Head of Practice and Fleur Priest- Stephens CIH Specialist Advisor
Webinar video: Think Family – the role of housing providers in the Troubled Families agenda M
Find out more about the CIH member exclusive webinar with Lisa Martinali, Community Regeneration Director and Michelle Wilkins, Support Services Manager from Castle Vale Community Housing Association (CVCHA)
Webinar video: Migration to the UK and its housing implications M
Find out more about the CIH member exclusive webinar with John Perry CIH policy adviser
Webinar video: New approaches to tenant insight M
Find out more about the CIH member exclusive webinar with Debbie Larner Head of Practice at CIH
Webinar video: Social innovation in housing: learning from practices from Europe M
Find out more about the CIH member exclusive webinar with Darinka Czischke, Darinka Czischke Consulting.
Webinar video: The difference between being an expert and being a professional M
Find out more about the CIH member exclusive webinar with Dave Bramley Education Officer CIH
Annual General Meeting 2014 M
Chartered Institute of Housing Annual General Meeting 2014 was held on Wednesday 14 May 2014
Webinar video: How should social landlords manage risk in the new commercial operating environment? M
Find out more about the CIH member exclusive webinar with Afzal Ismail, Orbit Services Executive Director and Amandeep Jhawar, Orbit Services Risk and Compliance Director
James Caspell - Rising Star finalist 2014
Read the latest information on James and his campaign
Emma Lindley - Rising Star finalist 2014
Read the latest information on Emma and her campaign
Nicola Laycock - Rising Star finalist 2014
Read the latest information on Nicola and her campaign
Webinar video: Supporting your tenants to find a Mutual exchange M
Find out more about the CIH member exclusive webinar with Charlotte Smith Specialist Advisor in the CIH’s Making Best Use of Stock team and Joseph Hemmings House Exchange Customer Relationship Officer
Webinar video: New approaches to tackling tenancy fraud M
Find our more about the CIH member exclusive webinar with Fleur Priest- Stephens CIH Specialist Advisor
Webinar video: Housing options for older people: a new role for retirement housing? M
Find out more the CIH member exclusive webinar with Sarah Davis our CIH expert
Webinar video: Housing and general election – what we know so far M
Find out more about the CIH member exclusive webinar with CIH Policy and practice officer David Pipe
Webinar video: Embedding Social Value into Purchasing Activities M
Find out more about the CIH member exclusive webinar with Gary Stephens, Procurement Director, Orbit Services
Webinar video: New Approaches to Allocations M
Find out more about the CIH member exclusive webinar with Josie Wainwright CIH Specialist Advisor and David Taylor, Director for Customer and Communities at Midland Heart
Webinar video: Tenant Scrutiny - getting it right M
Find out more about the member exclusive webinar with John Thornhill, Senior Policy and Practice and Learning officer at CIH,
Andrew Shaw, “Lead Scrutineer” – Halton Housing Trust and
Mark Harvey, Housing Services Manager – Halton Housing Trust
Webinar video: How to increase demand for Hard to Let properties M
Find out more about the member exclusive webinar with Fleur Priest-Stephens specialist advisor, and the manager of the making best use of stock (MBUS) team at CIH.
Webinar video: Careers webinar – my path into housing
Find out more about this webinar with Elly Hoult, Business Improvement Manager, Orbit Group and Angela Ellis, Head of Community Investment, Raven Housing Trust
Webinar video: Progressing your career M
Find out more about the CIH member exclusive webinar with Wendy Murphy of the Centre for Mentoring and Coaching
Webinar video: Creating sustainable tenancies M
Find out more about the CIH member exclusive webinar with Charlotte Smith Specialist Advisor in the CIH’s Making Best Use of Stock team and Sharon France New Tenancy Manager,
Wakefield and District Housing
Webinar video: Lean Business Improvement M
Find out more about the member exclusive webinar with Julian Beaney, Business Services Director of Service Matters.
Webinar video: Holiday Pay – Should you be changing your arrangements M
Find out more about the CIH member exclusive video with Matthew Wort, Partner at Anthony Collins Solicitors LLP.
Webinar video: General election 2015 – our hopes for housing M
Find out more about the CIH member exclusive webinar with David Pipe CIH Policy & Practice Officer
EM Update: Membership benefits
During 2014 CIH has introduced even more benefits for being a member - some of the most popular benefits where you live included free regional events (including the first ever East Midlands student conference) and free webinars on topics including equality and diversity and tenant scrutiny.
EM Update: What does the East Midlands housing crisis look like?
CIH and NHF have both recently published reports that give valuable insight into the housing crisis facing the East Midlands as a whole, but also how this varies from one authority area to another.
EM Update: Health and housing event
In November, the East Midlands Board held a very successful event on the topic of health and housing in Kettering.
EM Update: 50 years a CIH member!
This year, East Midlands Board Member David Greatorex celebrates 50 years as a member of CIH – we asked him to share his membership journey with us.
Points West: My time as a housing apprentice
CIH South West’s youngest board member Jordan McKenna shares his experience starting out as a housing apprentice at Cirencester Housing
The new ASB, Crime and Policing Act 2014 – opportunities and challenges
The Anti-social Behaviour, Crime and Policing Act 2014 has been three to four years in the making, so you’d be forgiven for thinking that all of the relevant partners are on board and ready to go with the new tools.
Points West: Homes for Britain – help us end the housing crisis in a generation
The next general election is the time to make it happen. That is why organisations from across every corner of the housing world have joined forces to create the Homes for Britain campaign.
Points West: The Other Housing Event
The seventh CIH SW ‘Other Housing Event’ took place at the Palace Hotel in Torquay on 20 -21 November. This popular two-day event was well attended by frontline housing professionals working in the south west and expertly chaired by BBC News home editor, Mark Easton.
Points West: CIH SW Conference and Exhibition 15 – 17 April 2015
2015 will be an exciting year for CIH SW’s popular annual showcase event, with a new focus and brand new venue.
Webinar video: Voids... Voids... Voids M
Find out more about the member exclusive webinar with John Thornhill, CIH Senior Policy Advisor
Webinar Video: Effective responses to anti-social behaviour M
Find out more about the CIH member exclusive webinar with Chris Grose, Head of ASB Advisory Services at Capsticks solicitors and Dave Lockerman, Head of Housing Management at B3Living
Webinar video: How to…promote mobility among existing tenants M
Find out more about the CIH member exclusive webinar with Charlotte Smith CIH Specialist Advisor.
Webinar video:Understanding hoarding disorder M
Find out more about the member exclusive webinar with Jack Moore and Dominique Blundell.
Stephen Cook - Just the job!
Vice President candidate Stephen Cook discusses the contribution housing associations make to the wider economy.
Julie Fadden: Our welfare system should provide for the most vulnerable in society
Vice President candidate Julie Fadden shares her views on the bedroom tax.
CIH Eastern region conference - save the dates
This year’s conference will be held on 10 - 12 November so make sure you save the dates as it promises to be better than ever!
Eastern Outlook: New care home for Bedford
Bedford Citizens Housing Association (BCHA) is in phase one of its £11 million redevelopment located in Kimbolton Road, Bedford.
Eastern Outlook: Next lunch & learn events
We have another round of lunch & learns coming up in May so here’s some advance warning of the dates.
Eastern Outlook: £150k to help local people into work
The Greater Cambridge Greater Peterborough LEP has invested £150,000 into three voluntary and social enterprises to help get local people back into paid work.
Building your resilience for success at work
This free short webinar, exclusive to CIH members is designed to help members in their career and support them to succeed. The webinar will be held on Thursday 14 May 11am - for up to one hour.
Webinar video: General election 2015 – what will it mean for housing? M
Find out more about the member exclusive webinar with David Pipe, CIH Policy and Practice Officer.
Webinar video: Social value – What is it, how do we measure it and how do we build it into our work? M
Find out more about the member exclusive webinar with John Perry, CIH Policy Advisor
Webinar video: Building your resilience M
Find out more about the member excluisve webinar with Ann Burton.
OneCIH 2015 presentations M
Copies of available presentations delivered at OneCIH 2015
Leading diversity by 2020 - the challenges
CIH's Presidential Commission on leadership and diversity is calling on housing organisations to sign up to and deliver against 10 challenges by 2020.
Presentations from PRS Summit 2015
Check out the presentations from the PRS Summit 2105 which took place on 15 July at the Future Inn, Cardiff Bay
There are many benefits to being a member of the Chartered Institute of Housing - as a member you have access to a wide range of information and resources, including guides and briefings full of practical tips and access to member-only webinars on hot housing topics.
Get on board!
From 15 February 2016, the West Midlands board will be actively seeking to appoint new board members for a three year term of office.
West Midlands board member profile: Neil Jackson
We hear from WM regional board member, Neil, whose links between housing and acting make for an interesting mix.
Health in All Policies - what's it all about?
Did you know that 50 per cent of the factors which determine the quality of a person’s health are social, economic and political? Taking healthy life expectancy as an example, people in the poorest neighbourhoods live on average seven years less long than those in the richest areas and can expect to live with 17 years of life-limiting illness.
Legal update - an overview
The West Midlands regional board's first event of the year was the very popular 'legal update', held at Stafford & Rural Homes. The presentation was delivered by Paul Lloyd of Whiteheads Solicitors and the event attracted over 60 enthusiastic delegates. The update covered many of the main pieces of legislation and case law which have been implemented in the past twelve months as well as looking at what is on the horizon for the housing sector.
Board member recruitment
Could you be a CIH East Midlands board member?
Breakfast briefing summary – January 26, Hinckley
CIH East Midlands hosted a well-attended breakfast briefing in January. We were pleased to have CIH chief executive Terrie Alafat present to offer a frank assessment of where she sees the challenges for housing professionals in these days of seismic change for the sector.
CIH Presidential dinner
In February, ten representatives from the East Midlands attended the CIH Presidential dinner at the Natural History Museum, London. This was a great opportunity to network with others and to hear from speakers, including CIH President Geraldine Howley and John Healey MP.
Lunch and learn: repairs and maintenance – event summary
In November the East Midlands board held a ‘lunch and learn’ event which focused on the subject of delivering repairs and maintenance in the new landscape.
CIH Canada webinar: Planning for the next generation - attracting and motivating Generation Y M
Find out more about how we can prepare for the next generation of housing professionals in this member-exclusive webinar.
CIH Canada webinar: Frontline futures - a changing mindset for service delivery M
Find out how frontline roles are changing in this member-only webinar
CIH Canada webinar: Building your organisation's future leaders now M
Find out more about how to create the housing leaders of the future in this member-exclusive video.
CIH Canada webinar: Perfecting the pitch - packaging housing for politicians and voters M
Find out more about how to package an easy-to-understand and compelling message in this member-exclusive webinar.
South East conference keynote: How affordable is affordable?
Having heard at other sessions about the supply of housing, another hot topic for debate was the issue of affordability.
South East conference masterclass: The growth deal
Within this masterclass there was an explanation about the June 2013 Spending Review which saw the government ask Local Enterprise Partnerships (LEPs) to develop multi-year local economic plans, which would then be used for negotiations on 'growth deals' with the government. These deals would see LEPs awarded funding from the single growth fund, created in the 2013 Spending Review.
South East conference masterclass: Reimagining sheltered housing
This was a lively session. Peter Huntbach of Brighton and Hove City Council spoke about applying an “asset and deficit” approach to understand residents’ needs, whilst Jo Linney of CIH provided an overview of the current risks and the links to the health and wellbeing agenda.
South East conference keynote: What’s happening in Whitehall?
With housing having climbed high on the political agenda during recent months, delegates were keen to hear from Gaby Hinsliff - a columnist with the Guardian and former political editor with the Observer - about what needs to be done to keep it there. Gaby acknowledged that there had been a focused shift towards home ownership and that the government’s drive to build new homes does not recognise the need for more affordable housing.
South East conference keynote: Health and housing
At a time when the housing sector needs land in order to develop new homes, the surplus land held by the NHS could be an excellent partner to assist in the delivery of this increased supply.
South East conference international keynote: Detroit & Windsor - a tale of two cities
As part of the South East International Group, CIH members and guests recently visited the USA and Canada to look at large scale, inner city decline and regeneration projects. Chris Moquet, CIHSE International Group and Jerry Paffendorf, Loveland Technologies provided an overview of the visit.
South East conference international masterclass: India 2016 – a photographic tour
CIH South East International Housing arranges international visits for CIH members (and guests). To date, more than 40 visits to 15 countries on four continents and over 1,000 people have joined the visits.
South East conference keynote: Devolution - what are the opportunities?
This was a broad session which covered all aspects of devolution.
South East awards: The winners
During the conference, more than 200 people celebrated the achievement of those who had submitted entries for the CIH South East awards.
South East conference keynote: Walk tall – Simon Weston CBE
Looking back to 1982, the war between Britain and Argentina following the latter’s invasion of the Falkland Islands seems some time ago.
South East conference masterclass: Developing a commercial approach
This was a jam-packed session where David Montagu from L&Q, Sharron Webster from Trowers and Hamlins and Matt Vosper, Secure Parking and Storage covered a range of diverse models which could be applied to develop a commercial approach.
The Octavia club launch
The Octavia club is a new initiative from the CIH London board, aimed at newer members and members studying for a CIH qualification.
Drink think tank 6
Drink think tanks are a forum for CIH London members to debate the key subjects and pose questions on many relevant housing issues. The sixth session in this popular series took place just before Christmas.
CIH events debrief papers M
Below are debrief papers from our most recent events for you to download.
Autumn Statement - call for views
We need your help in our continued call for government commitment to shared ownership.
Shared Ownership Week
Shared Ownership Week runs from September 15 to 21 - here's how you can get involved.
Presentations from How to build an effective workforce 2016
The How to build an effective workforce event took place on Tuesday 13 September 2016 at the Park Plaza hotel, Cardiff.
London - board member biographies
Catch up with the London regional board.
Presentations from Living in the city
Below you'll find presentations from CIH Northern Ireland's Living in the city seminar
Presentations from Making the rental strategy work
Here you can upload pdfs from each of the presentations at the conference
Meet new team member Ruth Cullen as she settles into her role as customer services coordinator
We wanted to take this opportunity to introduce our new customer services coordinator, Ruth Cullen and tell you about some of the exciting initiatives that we are putting in place for our members in Northern Ireland.
Instagram live: Human library with Evie Copland M
Missed the instagram live session with Evie Copland? Find out all about her career journey in housing and advise.
Instagram live: Human library with Gemma Stockdale M
Missed the instagram live session with Gemma Stockdale? Find out all the new Under 30's membership rate. #fivepoundfuture
Instagram live: Human library with Nick Atkin M
Missed the instagram live session with Nick Atkin? Watch Nick's presentation on the future workplace, the rise of self serve and making yourself heard.
Instagram live: Human library with Rob Gershon M
Missed the instagram live session with Rob Gershon?
Webinar follow-up: #HRChat: all things apprenticeships
Hear from Vanessa Howell, CIH head of professional standards as she talked about apprenticeships a year on; changes and where we are. Kate Dodsworth, executive director of Optivo shared her views on the importance of the changes and where she thinks the sector is going. She also shared some insight on how her organisation is embracing the change.
Instagram live: Human library with Lisa Pickard M
Missed the instagram live session with Lisa Pickard?
Instagram live: Human library with Stephani Davis M
Missed the instagram live session with Stephani Davis?
Instagram live: Human library with Chris Grose M
Missed the instagram live session with Chris Grose?
Instagram live: Human library with Aileen Evans M
Missed the instagram live session with Aileen Evans?
'I'm excited by the ways data and technology can be harnessed to help us'
What is going digital and how are social landlords going about it? Incommunities chief executive Geraldine Howley explores some of the findings from CIH's new Going digital: gearing up for the future report - produced in partnership with Incommunities and Halton Housing.
All you need to know about Be Bold in Your Career
We spoke to course director of Career Innovation, Rosemary McLean to find out more about the 'Be Bold in Your Career' online course.
Scottish Housing Day 2018
Join us at the parliamentary reception for Scottish Housing Day 2018.
CIH Vice President addresses rally against eviction of asylum seekers in Glasgow
CIH Vice President Jim Strang attended a rally on Saturday (4th August 2018) to demonstrate against proposals by accommodation contractor Serco to evict hundreds of asylum seekers from their homes in Glasgow. You can read Jim's speech in full below.
Meet our 2018 Malcolm Smith Award winner
We caught up with Meg Deasley, the winner of the 2018 Malcom Smith Award, to find out more about her housing career and her reasons for undertaking a Post Graduate Diploma in Housing at the University of Glasgow.
Professional development for CIH members
Check out all of our latest resources to support your career and professional development in one place - including webinars, mentoring, online courses and more.
Housing must be at the centre of policy on poverty
In this new opinion piece for Challenge Poverty Week, CIH Scotland's policy and practice manager Ashley Campbell takes a look at the role of housing in helping to address poverty.
Webinar recap: How will Brexit affect housing, housing demand and house building? M
CIH policy adviser John Perry explores the question 'What do we know about the Brexit deal so far – and how might it affect housing?