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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH awarding organisation

CIH is the largest awarding body for housing qualifications in the UK. Our qualifications are designed, quality assured and accredited by our expert team of housing and education specialists, and recognised as the most relevant and comprehensive qualifications in housing by employers across the industry.

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:T: 02476 851 700  E:

As a learner, or approved centre, you have the right to complain if you are dissatisfied with any element of our service.

CIH AO Complaints policy

An appeal may be made by an approved centre, a learner undertaking a CIH AO qualification or a CIH External Quality Assurer.

CIH AO Appeals procedure 


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CIH Awarding Organisation is conducting market research in relation to the CIH Level 2 Certificate in Neighbourhood Maintenance. Please give us your views