The CIH Level 3 Certificate in Housing Practice will provide you with a range of technical knowledge and understanding across a broad range of frontline housing practices at an operational level including housing markets and professional practice.

This qualification is regulated by:Ofqual, Qualifications Wales, CCEA (Northern Ireland).

What will you learn?

The qualification comprises two mandatory units totaling eight credits, as well as a variety of optional units to choose from.

To achieve the qualification, you must complete a total of eight units, and a minimum of at least 26 credits, consisting of:

  • Two mandatory units (eight credits)
  • Six optional units (minimum of 18 credits)

The qualification has a number of optional units which allows you to select to study subjects that best align with your goals and preferences.

The housing system (mandatory)

The unit aims to provide an understanding of housing markets and the factors that can influence them.

Professional practice skills for housing (mandatory)

The unit aims to provide you with the professional skills required to practice in housing.

Optional units

Information on the optional units and pathways can be found in the qualification specification.

Please note, the combination of optional units available may vary for each study centre.

  • Accessible and adaptable housing
  • Call handling for telecare services operators
  • Community cohesion
  • Community development
  • Customer service in housing
  • Customer service standards in housing maintenance
  • Dealing with anti-social behaviour in housing
  • Delivery of housing services
  • Equality and diversity for housing
  • Handling telecare customers data safely and securely
  • Health and safety awareness for housing management and maintenance
  • Homelessness amongst ex-offenders
  • Homelessness services and prevention
  • Housing construction and maintenance
  • Housing policy
  • Housing repairs and maintenance services
  • Housing support services for young people
  • Independent living for older people
  • Introducing social welfare
  • Involving housing service users
  • Managing empty properties
  • Managing leasehold housing services
  • Occupancy, tenure and lettings
  • Personalisation and delivering support for independent living
  • Planning support for independent living
  • Providing telecare services
  • Regeneration
  • Rental income management
  • Repairs and maintenance in housing organisations
  • Role of the support worker for independent living
  • Safeguarding adults with care and support needs
  • Sustainable communities
  • The context of telecare services provision
  • The framework for housing information and advice
  • The impact of housing conditions of health
  • The legal framework for housing
  • The social context of housing
  • Working with neighbourhoods

Who is this qualification for?

This qualification is designed for those who are working in frontline or operational housing, or housing related roles.

Further information
What are the entry requirements?

CIH does not set entry requirements. Our CIH approved study centres may establish their own criteria to ensure learners' suitability for the qualification.

If may be beneficial if learners:

For further information on entry requirements, please contact your chosen study centre directly.

Find a study centre

How long does it take?
  • The average total qualification time (TQT) is 260hours.
  • The average guided learning hours (GLH) are 170.

Please note that these figures may vary between learners and centres.

How much does it cost?

Qualification fees can vary depending on where, how and with which centre you choose to study.

For further information on fees, please contact your CIH approved study centre directly.

Find a study centre

How will I be assessed?

The qualification is assessed by CIH approved study centres. Centres can use a variety of methods, including tasks, portfolios, assignments, and professional discussions.

Find a study centre

What are the progression opportunities?

After completing this qualification, you may consider further qualifications, such as:

What are the membership opportunities?

On completion of the qualification, you may wish to become a certified practitioner (CertCIH).

Choose how you study

CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course.

Find a study centre

Qualification specification
Privacy notice
We are committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.

Need help? Call us today on 024 7685 1700 or make an enquiry