Dates Times
15 June 2023 10:00 - 15:00
12 Ocotber 2023 10:00 - 15:00
£165 +VAT
£270 +VAT

The course will take you through the new operating environment for housing – with the focus on the professional behaviours needed to build trust and respect with your residents. It will be interactive with lots of opportunities for you to share ideas and good practice with each other.


In this training, you’ll explore:

  • Expectations in the Charter for Social Housing Residents and the Social Housing (Regulation) Bill
  • The tenant satisfaction measures – what, why and how
  • The Building Safety Act 2022 – how to effectively engage with residents on building safety
  • How to remove the barriers and build trust
    Creating a culture of meaningful engagement.
What will I learn?

By the end of this training, you will have:

  • Understand the current landscape for resident engagement
  • Be clear on the new regulatory expectations, including the tenant satisfaction measures
  • Develop good practice approaches to engage with residents on building safety
  • Recognise the barriers to effective engagement
  • Understand the impact of and challenge stigma and negative stereotypes  
  • Have the building blocks to develop a positive culture that encourages trust, respect and transparency
Who should attend?

Book your place if you are:

  • Heads of service and managers
  • Governance officers
  • Housing officers
  • Resident engagement staff
Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

By attending this training you will:

  • Support your professional development
  • Provide you with skills to listen, engage and build trust with residents
  • Support self-reflection
Your trainer

Debbie has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice with a key focus on translating government policy into practice.

In that role she developed expertise in a number of areas including housing and asset management, resident engagement, equality diversity and inclusion, health and safety (specifically building safety post Grenfell). She has also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

Debbie is recognised as a leader in developing and embedding professional standards with sector bodies and individual organisations and developed the CIH professional standards for housing and, as part of this work has a strong interest in how organisations can develop strong values-led cultures, create inclusive behaviours and act as ambassadors for the profession. Debbie is an experienced public speaker, chair, and trainer. 

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

How to book your place

Click book today at the top to secure your place through our customer portal. If you don't already have an account, you'll be asked to create one, but don't worry; it's easy. Then select the training date you wish to attend and follow the instructions in the portal.

Please note: There will be a small increase to the Housing Academy prices from the 1st April 2023. This increase will apply to all training bookings made from the 1st April 2023.

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