In this training, you’ll explore:

• Expectations in the Charter for Social Housing Residents and the Social Housing (Regulation) Bill
• The tenant satisfaction measures – what, why and how
• The Building Safety Act 2022 – how to effectively engage with residents on building safety
• How to remove the barriers and build trust
  Creating a culture of meaningful engagement.

By the end of this training, you will have:

• Understand the current landscape for resident engagement
• Be clear on the new regulatory expectations, including the tenant satisfaction measures
• Develop good practice approaches to engage with residents on building safety
• Recognise the barriers to effective engagement
• Understand the impact of and challenge stigma and negative stereotypes  
• Have the building blocks to develop a positive culture that encourages trust, respect and transparency

Book your place if you are:

• Heads of service and managers
• Governance officers
• Housing officers
• Resident engagement staff

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

By attending this training you will:

• Support your professional development
• Provide you with skills to listen, engage and build trust with residents
• Support self-reflection

Debbie has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice with a key focus on translating government policy into practice.

In that role she developed expertise in a number of areas including housing and asset management, resident engagement, equality diversity and inclusion, health and safety (specifically building safety post Grenfell). She has also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

Debbie is recognised as a leader in developing and embedding professional standards with sector bodies and individual organisations and developed the CIH professional standards for housing and, as part of this work has a strong interest in how organisations can develop strong values-led cultures, create inclusive behaviours and act as ambassadors for the profession. Debbie is an experienced public speaker, chair, and trainer.