Dates Times
11 October 2022 10.00am - 4.00pm
20 April 2023 10.00am - 4.00pm
28 September 2023 10.00am - 4.00pm
£210 +VAT
£335 +VAT

This online course provides an opportunity for individuals who work across social housing to better understand the Mental Capacity Act 2005 so we can provide a more thoughtful approach to service delivery for social housing customers and communities.


Together, we’ll explore how the Mental Capacity Act 2005 informs and directs us to help tenants understand their responsibilities and rights. The session will include group activities and will consider best practices, options available when assessing capacity and what is needed to ensure an appropriate, safe and fair service for all.

What will I learn?

During this training you'll:

  • Gain an overview of the critical elements of the Mental Capacity Act, 2005 and how to apply them
  • Understand how capacity is assessed and identify when it is necessary to involve health/social care practitioners and other professionals
  • Consider how, as housing officers/support workers, we can assist individuals in understanding their rights and responsibilities as a tenant
  • Explore the options available for a variety of individuals when granting and terminating tenancies, including when financial matters are involved
  • Gain an understanding of the role of the Court of Protection, Independent Mental Capacity advocates, relatives, LPAs and court-appointed deputies
  • Consider best practice solutions in cases of anti-social behaviour and rent arrears and make difficult decisions
  • Explore how we use a variety of communication methods
  • Consider how individuals who have difficulty making decisions can be vulnerable to abuse and ‘cuckooing.’
  • Recognise the importance of recording our opinions. observations and practical methods used.
Who should attend?

Book your place if you are:

  • A housing manager
  • Team leader in housing 
  • Frontline housing staff 

It's essential if you work in these areas to understand how to assess capacity under the Mental Capacity Act.  The knowledge and skills you gain will help you apply the MCA requirements to your role.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

Pauline Haynes started her career in the social housing sector and has been a training consultant and coach for24 years, developing and delivering training programmes in the social housing sector, NHS, local government, children and young people’s services, HMP, the probation service.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

How to book your place

Click book today at the top to secure your place through our customer portal. If you don't already have an account, you'll be asked to create one, but don't worry; it's easy. Then select the training date you wish to attend and follow the instructions in the portal.

Continuing your learning
Not a member?
Our virtual events

Call us 024 7685 1700 or register your interest today