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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Rethinking repairs Manchester 2017

18 January 2017

About the event

Repairs and maintenance has never been so high up on the agenda and the need to rethink how we go about delivering repairs services has never been greater. The business imperative is to make sure that all repairs work adds value to the asset and goes beyond being just an important service for tenants and CIH’s annual Rethinking Repairs Seminar is here to help.

In the face of all the challenges, our sector is showing great resilience and we’re seeing a real appetite from asset and repairs managers across the country to rise to the occasion. Sometimes this means throwing out the old rule book and reinventing how we do things, other times it’s more about adjusting how things are done. But the overall challenge is to realise greater efficiency savings, to deliver more effective stock investment and to enhance stock value.

So at CIH Events, we’ve put together a packed programme full of the very latest thinking in repairs and maintenance with our aim being to inform, enthuse and inspire delegates to make the change that’s needed in repairs and maintenance delivery.

Programme highlights include:

• New thinking on the use of data and KPIs - examining the case for moving to a new set of repairs KPIs that go beyond measuring just the standard of service with a new focus on asset investment secured

• ‘Planned on Demand’ – redesigning the approach to major elemental renewal

• Rethinking our IT approaches - realising our ambitions on the use of IT in delivering repairs and maintenance

• Reshaping the repairs offer – tools and techniques for redefining your service and articulating this to tenants


Who should attend

This event is aimed at all housing professionals involved in managing and delivering a repairs and maintenance service. It will keep you up to date with the latest hot topics and initiatives in the profession, highlighting new and potentially innovative approaches to help you provide an excellent and reliable service to both your organisation and customers.

Exhibition & sponsorship

An exhibition will run alongside the event providing an excellent opportunity for your organisation to be represented and to promote your products and services. Refreshments will be served in the exhibition area to give you high visibility and maximum exposure during the summit. The event offers a variety of sponsorship opportunities to help create a lasting impression.

If you are interested in sponsorship or exhibition for this event please contact Kirsty Bates on who will find an opportunity that fits your branding and organisational strategy.

Booking information

CIH Member Rate £50 + VAT

Standard Rate £80 + VAT

Book online by clicking the 'Book' button at the top and bottom on the page

Download a booking form and return to us at

For further information please contact CIH events team on 024 7685 1722

*Please read our terms and conditions before making your booking.



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