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13 September 2022


Microsoft Teams


10:00 - 12:00

Positive change based on real experience

How do you effectively improve your services using feedback from your customers and communities?

Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes. 

Why attend?

  • Discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
  • Understand key drivers for resident perception – where should you focus?
  • Gain hints and tips on how to make the most of your feedback data
  • Take away innovative examples of how landlords are using feedback to transform their business.
Package Member Non-Member
Standard delegate rate Free N/A

Please see our full terms and conditions before making your booking. 

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