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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Income management

CIH charter for housing

There has never been a more challenging time to be a social landlord: the roll-out of universal credit, welfare reforms and the rent reduction from April 2016 continue to put financial pressure on landlords and tenants alike. More than ever, landlords need to ensure that their core services - especially income management - are efficient, effective and fit for purpose in this new operating landscape.

The income management charter is a flexible framework unique to CIH that helps organisations to challenge their income management services and identify the outcomes a good quality service can deliver. The charter focuses on key areas of service delivery and contains a series of commitments which are underpinned by a range of outcomes that the organisation should hope to achieve. Together, the commitments and outcomes provide a framework for organisations to assess where they are now and where they aspire to be.

Why do we need an income management charter?

  • By signing up to the CIH income management charter, you are making a public commitment to deliver a high quality approach to income management which balances the needs of the business against outcomes for tenants
  • This approach to income management will help you to identify what outcomes a good quality service can deliver
  • The flexible framework can be tailored to suit outcomes that matter to organisations and their tenants
  • The charter was developed with the expertise of the sector and by our experienced consultancy and policy and practice teams to support the development of your organisation 

How can I sign up?

Initial sign-up is voluntary, based on self-assessment – at this stage you will recognised as ‘working towards’ meeting the commitments of the charter. Sign up to the charter here.

The charter

Supporting you to deliver the charter


Receive sector recognition with the income management accreditation

To be recognised as fully meeting the commitments of the charter, you can undergo an independent accreditation. The income management accreditation demonstrates that you offer a first-class service to your customers in an increasingly challenging financial environment.

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