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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Assets and repairs: new ambitions for a new decade


When it comes to asset management and repairs, with the new decade comes a whole raft of challenges, explains Housing Dynamics founder Richard Medley.

The affordable housing review in Wales has provided a vision for how affordable housing can and must become more sustainable and fit for the future. That ambition is set against a backdrop in Wales where some of the older home in Europe exist, providing huge challenges to how we respond to the pressure to improve the standard of existing home and continue to push boundaries in the standard of our new housing developments.

To meet these, we will need to raise our game. This means lifting our ambitions and raising our aspirations in everything we do, from delivering customer excellence in repairs through to putting in place the truly data driven approaches to asset investment we strive for.

Through shared learning about what works best and where, coupled with an approach to embracing and exploiting the potential of new technologies, there’s a real opportunity to make the step change we need in assets and repairs.

To help us get the 2020s off to a flying start, Assets and Repairs at TAI 2020 has been put together to provide all the forward-looking tools, techniques, information and insight you need. Taking place alongside TAI at the Sophia Gardens venue, the event complements the main TAI programme and provides the ideal forum for discussion and debate.

Here’s just a few of the challenges that Assets and Repairs at TAI 2020 will be helping us with:

• How to go about tackling the key challenges and putting the right plans and priorities in place to meet the 2020s agenda in assets and repairs

• How to go about planning and delivering your journey to service excellence in repairs and maintenance

• How best to maximise the benefits of modern technology and digital innovations to reduce repair and management costs whilst also enhancing the resident experience and saving tenants money

• Designing and delivering a strategic approach to asset management that’s driven by all the information and data in should be

• How best to go about changing the way we insulate and heat our homes to meet our targets and the requirements of the decarbonisation agenda

The programme at Assets and Repairs at TAI 2020 aligns closely with the call for action from the CIH Assets and Repairs 2020 Group. This sets out a critical role for everyone involved in asset and repairs management across the UK to take the initiative in providing homes that:

• Are safe and secure, and demonstrably so

• Are of the right quality, with the sustainable features and facilities residents need

• Make the most of the new technologies and digital innovations available

• Are managed using KPIs that measure and monitor the things that really matter

• Are managed by people and teams that have the right blend of knowledge, skills and expertise

Our combined aim at Assets and Repairs at TAI 2020 is to inform, enthuse and inspire delegates, to encourage discussion and facilitate debate in this most important area of activity.

You can see more details of TAI 2020 on our website.


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