Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Lunch and learn: repairs and maintenance – event summary


In November the East Midlands board held a ‘lunch and learn’ event which focused on the subject of delivering repairs and maintenance in the new landscape.

The social housing landscape has changed dramatically over recent years. There has been a greater need to demonstrate the value delivered by housing assets to the business, the value for money achieved in their repairs, maintenance and improvement, and the value delivered to residents. However, traditional asset management approaches are struggling to cope with the demands now being placed on asset managers to deliver the shift change that’s needed.

Richard Medley, director of assets and neighbourhoods, CIH consultancy, presented the findings of ‘working together to redefine asset management’ – a 12-month partnership between 17 social landlords and led by CIH consultancy. The learning report from the project sets out a fresh agenda for asset management and what it needs to deliver for social housing providers.

So, what are the nine modern asset management approaches?

  1. Getting everyone ‘on board’: securing buy-in from across the organisation to a new kind of broader asset management thinking
  2. Location, location, location: having an asset management approach that really responds to your local context
  3. Broadening horizons: moving the thinking beyond traditional stock condition and regulatory driven approaches
  4. Data, data, data: delivering quality, accurate and well-maintained data on asset and non-asset aspects that can be used more ‘intelligently’ to inform decision-making
  5. Performance assessment: genuinely understanding asset and neighbourhood performance in the broadest sense, through approaches that are embedded into the day job
  6. Options appraisal: delivering change that’s informed by robust decision-making processes
  7. Programmes and procurement: thinking differently about how work is organised and how value for money is achieved
  8. The right strategy and actions: ensuring a fit-for-purpose asset management strategy and delivery plan that truly aligns with the organisation’s corporate objectives and local context
  9. Equipping the profession: developing the knowledge and skill base within the organisation and across the sector

Adopting these principles will ensure organisations have a fit-for-purpose asset management approach that meets the significant challenges ahead. Find further information on the project and download the learning report 

Please log in to comment

Your comments

No comments made yet

Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.