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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Getting to know you: Michaela McCusker


The Housing Festival 2018 is being organised by CIH Futures NI; a group of ambitious and talented young housing professionals who are eager to show the fun side of the housing sector! In this ‘get to know’ series of blogs we will introduce each member of CIH Futures NI individually – so that you can get to know them a little bit better! And first up, it’s Michaela McCusker...

First, tell us a little bit about yourself!

My name is Michaela McCusker. I am 26 years old and come from Co.Tyrone. I completed the Housing Degree through the University of Ulster and have worked in Housing Management since graduating.

Outside of work, I enjoy spending time with family and friends, walking my dog, playing sport and exploring new places!

Tell us about your job and organisation….

I work as a Neighbourhood Housing Officer with Clanmil Housing Group and am responsible for the West Belfast area.

Clanmil is a Housing Association with a stock of approximately 4000 homes across Northern Ireland. Having worked with Clanmil for 3.5 years, I am happy to say that I thoroughly enjoy working in a frontline housing role; in particular, I enjoy working a patch and managing tenancies in my particular area.

What’s your favourite thing about working in housing?

My favourite thing about working in housing is the variety of the job; I enjoy meeting new people, helping people to resolve everyday problems, and supporting tenants to help make their tenancy as enjoyable as possible.

It is fair to say that in a frontline housing job, no two days are ever the same. Why? Because housing is much more than just providing homes for people: my job is very much about supporting people to get back into employment, building and supporting communities, working in partnership with other local organisations, and improving tenant services and wellbeing.

What’s the best thing about CIH membership?

The best thing about being a CIH member is having access to the latest information and advice on policy issues and best practice, being able to attend CIH events to share knowledge and experience with other housing professionals, and improving my skills with a variety of free training events.

You can find out more about the Housing Festival by clicking here.

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