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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

New Scottish Social Housing Charter performance reports: housing bodies react


Housing bodies the Chartered Institute of Housing Scotland (CIH Scotland) and HouseMark Scotland have commented jointly on the publication of the latest set of annual reports outlining social landlords’ performance against the Scottish Social Housing Charter. The new reports were published today (31st August 2016) by the Scottish Housing Regulator.

These are the third set of annual performance reports to be published since the Charter was introduced in April 2012.

The reports’ publication follows a recent public consultation by the Scottish Government on the future of the Scottish Social Housing Charter. CIH Scotland and HouseMark Scotland made a joint submission to the consultation which closed on the 24th August.

Commenting on the publication of the latest performance reports, CIH Scotland Policy and Practice Manager Ashley Campbell said: 

“As this third set of annual reports demonstrates, the introduction of the Scottish Social Housing Charter has prompted a progressive improvement in the quality of landlord services. With a refreshed Charter due to be implemented in April next year, we want to make sure that social landlords can continue to build upon this success.

“Our previous work in delivering the Stepping up to Scrutiny programme has demonstrated that, where tenants are engaged in scrutiny activities in a meaningful way, landlords are able to make positive changes to the way they deliver services as well as improving tenant communication and involvement. Continuing to enhance tenants’ involvement in performance improvement will be crucial to the ongoing success of the Charter.”

Head of HouseMark Scotland Kirsty Wells said:

“Improving performance against the Charter’s Value for Money standard requires enhanced transparency in the relationship between service costs and service levels so tenants can ‘follow the money’. We made this point in our 2015 research ‘How do you know if you are providing Value for Money?’ and believe this is still the case. Greater transparency during rent consultation processes about operational costs would go a long way to addressing growing tenant concerns about the future affordability of rents. Through our social housing dashboard and VFM scorecard, HouseMark members already have the tools required to be transparent with their tenants about how they are delivering Value for Money.”


Notes to Editors

1. The Scottish Housing Regulator has today (31st August 2016) published a new set of reports measuring landlords’ performance against the Scottish Social Housing Charter.

2. The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our goal is simple – to provide housing professionals with the advice, support and knowledge they need to be brilliant. CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing sector. We have a diverse membership of people who work in both the public and private sectors, in 20 countries on five continents across the world. Further information is available at:

3. HouseMark Scotland is the market-leading provider of social housing data and insight in the housing sector. Its mission is to drive improvement by providing the data and insight its members need to respond to change. More than 950 housing organisations are members of HouseMark across the UK, giving housing organisations unrivalled access to a wealth of baseline data to benchmark all aspects of their day-to-day performance and to drive continuous improvement. HouseMark is jointly owned by the Chartered Institute of Housing and the National Housing Federation - two social housing sector not-for-profit organisations that reinvest their surpluses into the sector. Further information is available at:

4. For further information, please contact: Ashley Campbell, Policy and Practice Manager, CIH Scotland - or Kirsty Wells, Head of HouseMark Scotland -



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