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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

What does a career in housing look like? Chloe’s story

02/03/2020


Today in the first day of National careers Week 2020, and we’re kicking off our series of special guest blogs with Chloe Whiteman, who works at Waverley Borough Council.

I started working for Waverley Council as an apprentice straight from school aged 16. After gaining work experience and an NVQ in business administration, I was successful in getting a full-time job as a receptionist for the council. During this time I became interested in housing as I saw the officers advising and supporting people with a range of issues and difficulties.

In 2015 I was delighted to get a housing job as housing options advice assistant and within five years have progressed to specialist housing options manager. I have also completed more training with a further business administration qualification and more recently level four CIH housing qualification.

I work with people who are vulnerable and have complex needs. I prevent homelessness by helping people find and keep a home. Within my different jobs I have learnt new skills and am a confident communicator – if needs be, I am able to deliver bad news in a positive way, looking for solutions to people’s problems. I work with other professionals and can be the voice for vulnerable people.

Housing is the career for me as I love the challenge and making a real difference.


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