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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

What does a career in housing look like? Chloe’s story


Today in the first day of National careers Week 2020, and we’re kicking off our series of special guest blogs with Chloe Whiteman, who works at Waverley Borough Council.

I started working for Waverley Council as an apprentice straight from school aged 16. After gaining work experience and an NVQ in business administration, I was successful in getting a full-time job as a receptionist for the council. During this time I became interested in housing as I saw the officers advising and supporting people with a range of issues and difficulties.

In 2015 I was delighted to get a housing job as housing options advice assistant and within five years have progressed to specialist housing options manager. I have also completed more training with a further business administration qualification and more recently level four CIH housing qualification.

I work with people who are vulnerable and have complex needs. I prevent homelessness by helping people find and keep a home. Within my different jobs I have learnt new skills and am a confident communicator – if needs be, I am able to deliver bad news in a positive way, looking for solutions to people’s problems. I work with other professionals and can be the voice for vulnerable people.

Housing is the career for me as I love the challenge and making a real difference.

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