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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

What does it mean to be a proud housing professional?


Whether we work in repairs and maintenance, housing management, tenancy sustainment or customer engagement – our work has a huge impact on peoples’ lives every day. That's why, as CIH knowledge management officer Asif Mahmood explains, we need to raise the profile of our profession and shout loud about the excellent work we do.

Being a housing professional is exceptionally rewarding. Without a home, all other social outcomes are compromised, so what we do is incredibly important.

We don’t just provide customer service, we make complex decisions - from preventing homelessness, resolving anti-social behaviour, supporting people with mental health, and safeguarding a vulnerable adults and children. All these decisions have a positive influence on how people live. That’s why the housing profession should be seen as equally important as other professions. If we want to change the perception of housing, we first need to recognise ourselves as professionals.

So, what does it mean to be a professional?

Our knowledge, skills, behaviours and values all contribute to our professionalism so we can do our jobs to the highest standard. It’s not just about demonstrating expertise and skills; it’s knowing how and when to apply them. It means setting time aside each week or month to invest in personal and professional development. It’s focusing on career goals, asking ourselves ‘what do we need to know so we can improve and learn?’. It’s staying up to date with what’s going on in the housing world so we can make complex decisions with confidence. This is what you see in other professions like accounting, law and nursing. Individuals become members of their professional bodies. They access resources, training courses, attend events and conference, to keep up to date with what is happening in their profession’s world.

A professional standards framework for housing

At CIH, we’re creating a professional standards framework and a brand-new learning platform to support your housing career. Our new online learning platform will be current and full of resources such as webinars, podcasts, bitesize articles, training and qualifications to support with your professional development.

We want to see a change. We want to hear people working in housing say they chose housing as a career and they are proud to be working in this profession. We want to attract young people and put housing on their radar so they know about the broad range of careers our sector can offer.

We need you

Whether you’re new to housing, an experienced housing professional, a manager, or an employer, we all need to play a part to drive a culture change within our organisations and raise professionalism in our sector. Let’s work together to do this.

Keep a look out in the next few weeks for some interesting blogs and case study examples from professionals who are working with us, showcasing how professionalism and professional development has been implemented in organisations and within housing professionals’ own career journeys.

For more information on how you can support us, please get in touch with me at

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