Social housing is a sector driven by a social purpose to provide good quality, affordable homes. This has not been the experience of every resident, as demonstrated by recent media and social media scrutiny.

Chartered Institute of Housing (CIH) and National Housing Federation (NHF) talked to members from all areas of the social housing spectrum about these issues and how we can respond. There was an acknowledgement that we want to and must do better as a sector.

The Better Social Housing Review was set up in June 2022 by CIH and NHF to tackle these social housing issues in England. The independent panel leading the review are diverse experts with direct experience of social housing and a passion for improving its quality. They aim to make practical recommendations to housing associations, the government, and everyone responsible for social housing to help achieve that.

About the review
The aim of the review, run by an independent panel, is to gather insights and testimonies on how to change social housing for the better. They are reaching out to people with direct experience of social housing and organisations with a role in providing and managing it. The panel will report their findings and recommendations for change by the end of 2022.
About the panel members
The Better Social Housing Review panel is an independent group of diverse experts with direct experience of social housing. Helen Baker's panel includes Jennifer Brathwaite, Sumila Singha OBE, Neal Wylde, and Tom Markham. Forster Communications provides secretariat support to the panel to independently conduct the review.
Have your say
The review is actively asking tenants, housing professionals, and anyone with experiences of and views on social housing to share them with the panel.

Trust in the sector has been shaken by instances of poor-quality housing. As the professional body for the sector, CIH are committed to supporting our members to deliver changes that will improve stock and customer experience for all.

Gavin Smart  |  Chief executive of CIH

All tenants of social housing should be able to live in good quality, well-managed homes and be treated with dignity and respect. Where this is not the case, we must put that right. I welcome the insight an independent panel will bring, taking time to engage with residents, communities, partners, and staff to understand where improvements are needed and to make recommendations to the sector that will fix what is wrong and develop greater trust between landlords and tenants. As the professional body for housing, we look forward to supporting the sector to progress the recommendations provided to deliver the right mix of knowledge, skills, behaviours, and values to ensure a quality home and service for all.

Share your experiences and insights on the quality of social housing