This eLearning module will focus on skilled, aiming to help you decode its meaning and significance in practice.
We will explore the six core elements of this characteristic (customer service; resilience; change; technology; influence and problem solving), helping you understand the skills required to perform your job competently, as well as identify how you can demonstrate your effectiveness.
It will guide you in soft and hard skills, reflecting on how you use these in your role and how you can develop them further.
What will I learn?
This eLearning module will:
- Understand what skills are useful to a housing professional and how these skills can be enhanced
- Identify key pathways to support the development of your skills base for personal development, which will, in turn, benefit your role in your organisation and with customers and stakeholders
- Develop an awareness of the six professional characteristics and what they look like in practice
- Assess what these characteristics mean and how they can be applied to your role to promote a collaborative approach across organisational boundaries, cross functional teams and cultures for an enhanced customer experience.
How will I learn?
You’ll be faced with a range of tasks, scenarios and activities to critically reflect on your own behaviours and assumptions, exploring examples and new techniques to help you develop.
This eLearning module will focus on becoming skilled, aiming to help you decode its meaning and significance in practice.
This eLearning module is interactive and includes videos, case studies/real-life examples where you can test yourself, download information, reflect and go into as much detail as is right for you.
Who should attend?
Individuals, organisations, and residents will all benefit from you completing this training.
This module is designed for all housing professionals and practitioners, whatever your role, expertise or specialism.
- Whether you are new to the sector and are looking to assess your skills base, identify gaps in your learning or ensure you offer a holistic service to colleagues, stakeholders and customers
- Or if you already are in senior management or leadership position wanting to demonstrate your commitment to a professional development culture for staff, offer your board assurance that your colleagues have the right skills and offer great customer service across your organisation and the wider sector.
Booking information
Click the pay now button to secure your place through our customer portal.
If you don't already have a MyCIH account, you'll be asked to create one. Find out more about creating your MyCIH account.
Payment can only be taken via credit/debit card, so please ensure you have this on hand before starting your booking.
Please note that access to the eLearning module can take up to one working day; you will receive this via email. You have up to three months to access this training; your access will expire after three months.
Discover the complete eLearning modules
The eLearning modules will thoroughly introduce professionalism and the CIH professional standards, learning about the seven characteristics and their meaning in practice.
This eLearning module will help you discover how you can effectively develop whilst on your professional journey.
This eLearning module will focus on integrity, helping you examine its application in the work context and make links between the concept of integrity and producing positive outcomes for you, your colleagues, your organisation and residents.
This eLearning module will focus on inclusive, aiming to help you decode its meaning and significance in practice.
This e-learning module will focus on ethical, helping you examine its application in the work context and make links between the concept of being ethical and producing positive outcomes for you, your colleagues, your organisation and residents.
This eLearning module will focus on knowledgeable and provide insight into the scope, expertise, competencies and skills needed to perform in your role and understand the bigger picture.
This eLearning module will focus on advocate, helping you examine its application in the work context and make links between the concept of being an advocate and producing positive outcomes for you, your colleagues, your organisation and residents.
This eLearning module will focus on leadership, helping you analyse the behaviours of those who demonstrate leadership as a general skill to then consider its application to the professional housing context.
