Developing effective tenant scrutiny: a practice guide for landlords and tenants
The Stepping Up to Scrutiny (SU2S) training and learning programme was first launched in 2013. A group of 'early adopter' social landlords and their tenants, which included both local authority and registered social landlord (RSL) organisations of different sizes and geographical locations, were involved in the development of the content of the training programme. They helped to ensure that the design of the session content and the programme, as rolled out across Scotland from 2014 - 2016, met the needs of the sector as well as the learning aims of the Scottish Government.
The programme was delivered on behalf of the Scottish Government through a partnership between the Chartered Institute of Housing (CIH) Scotland and HouseMark Scotland. It was designed to: improve organisations' understanding of scrutiny activities linked to the Scottish Social Housing Charter and related regulatory framework; prepare social landlords and their tenants/service users to plan and undertake scrutiny in practice; and to strengthen the connection between performance management, continuous improvement, value for money (VFM) and scrutiny.
As part of the programme, the Scottish Government and CIH Scotland have also produced a new practice guide for landlords and tenants which can be downloaded below.