Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 2 Award in Letting and Managing Residential Property (QCF)

Qualification number


This qualification is designed to promote high standards in the private rented sector, for landlords, agents and tenants.

Aims & outcomes

On completion of the course learners will:

  • have the basic skills and knowledge needed to undertake their role as a landlord in the private rented sector


This qualification is for people who:

  • are aged 18+
  • are individual landlords, letting one or a small portfolio of residential properties
  • work as letting and managing agents
  • give advice to tenants (tenant advisors, Citizens Advice Bureau workers and environmental health officers)

Qualification outline

This qualification has three units:

  • Customer care in the private rented sector
  • Property and tenancy management
  • Tenancies and the law

The qualification is on the Qualifications and Credit Framework (QCF) and has a credit value of 10.

Approved centres

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

Learn something new with CIH housing academy

Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

Find out more

New housing apprenticeships

Read up on the latest government framework which focuses on targeting apprenticeships to specific job roles at different levels.

The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.