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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 2 Certificate in Housing Maintenance (QCF)

Qualification number


This qualification provides an introduction to housing maintenance. It is comparable in level to a GCSE or NVQ level 2, SVQ2 or level 4-5 on SCQF.

Aims & outcomes

On completion of this course learners will:
  • understand how to provide excellent housing maintenance services to customers


This qualification is suitable for people who:
  • provide housing maintenance and related customer service either face-to-face or from a call centre
  • work as a tenant liason officer for a private construction company
  • are not currently working in housing maintenance but would like to apply for a frontline vacancy

Qualification outline

This course focuses on the following topics:

  • House construction
  • Housing provision and housing organisations
  • Customer care in the housing context
  • Housing maintenance systems
  • Developing skills for working in housing

The qualification has a credit value of 16 under the Qualifications and Credit Framework (QCF).

Approved centres

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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