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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Housing Maintenance (QCF)

Qualification number


This qualification will provide learners with a broader knowledge of the housing maintenance role and how it fits in to the wider context of housing. It is broadly comparable to an A-Level standard or an NVQ Level 3.

Aims & outcomes

On completion of this course learners will:

  • have a broad understanding of affordable housing organisations and the services they deliver, including key themes of partnership working, resident participation and regulation
  • understand equality and diversity legislation in a housing context
  • have increased knowledge of the importance of customer service standards in driving service improvements in repairs and maintenance
  • have developed their knowledge of health and safety in the workplace and within housing environments
  • understand typical housing construction methods and common housing maintenance problems
  • have developed their personal, organisational and communication techniques, as well as problem solving, customer service and team working skills


This course is suitable for learners who are:
  • maintenance professionals working within the housing industry
  • from a customer service or housing management background and want to qualify and progress to become a housing maintenance professional
  • working as a tenant liaison officer in a private construction company
  • aged 16+

Qualification outline

The qualification focuses on the following topics:

  • Delivery of affordable housing services
  • Equality and diversity for housing
  • Professional practice skills for housing
  • Customer service standards for housing maintenance
  • Health and safety for housing management and maintenance
  • House construction
  • Housing maintenance systems
  • Managing empty properties  

The qualification has a credit value of 30 under the Qualifications and Credit Framework (QCF).

Approved centres

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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