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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Housing Services [NEW]

Qualification number



The objective of this qualification is to provide individuals with the technical knowledge and understanding across a generalist range of housing practice at an operational level. The qualification explores core areas of housing management. All learners must study ethics and professional practice which supports the development of their own personal growth and engagement in learning and housing.

Aims & Outcomes

On achievement of this qualification you will:

  • have the knowledge and skills required to operate effectively in a frontline capacity in the housing sector
  • be prepared for further study and progression to level 3 and potentially level 4 housing qualifications


The qualification is for people who:
  • are working in a frontline capacity in a wide range of housing and housing related roles,
  • that already have a level 2 qualification and/or experience of working in housing,
  • are working or resident in the UK and Ireland.

Qualification outline

Learners must achieve a minimum of 13 credits in order to be awarded the qualification, from 1 mandatory unit and 3 optional units.

The mandatory unit is, Professional practice skills for housing.

For detail of the optional units available see page 4 of the qualification specification.

Where you can study

The qualification is new and supercedes the CIH Level 3 Certificate in Housing Services (QCF). It is likely that existing centres will continue to deliver this qualification, so please see page for further details.

What to do next

  • Contact the CIH awarding organisation to discuss becoming approved to deliver this qualification.
  • Contact your preferred centre for details of how to apply to study this qualification.

    Contact the CIH awarding organisation

    If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

    T: 024 76 851 700

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