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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Supporting Homeless People (QCF)

Qualification number


This qualification has been superceded by CIH Level 3 Certificate in Supporting Homeless People. The final date for learner registrations on this qualification is 31 March 2017.

This qualification explores the mainstays of key working, supporting you to develop approaches within your organisation to achieve successful outcomes for your clients. It is comparable to an A-level or NVQ level 3.

Aims & outcomes

On completion of this course learners will:

  • have an understanding of the provision of services to both tackle and prevent homelessness
  • have a broader understanding of the role of the support worker and the values and principles that underpin the provision of support services for independent living
  • have developed their personal, professional and organisational skills such as communication, team working and customer service skills


This qualification is suitable for learners who are:
  • working in the homelessness sector
  • aged 16+

Qualification outline

This course focuses on the following topics:

  • Homelessness services and prevention
  • Involving housing service users
  • Role of the support worker for independent living
  • Professional practice skills for housing

The qualification has a credit value of 13 under the Qualfications and Credit Framework (QCF).

Approved centres

Other centres deliver this qualification to their own employees, but at this time do not take external learners.

What to do next

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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