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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Telecare Services (QCF)


Qualification number

600/0555/5

This qualification will provide learners with a detailed knowledge and understanding of the context in which telecare services are delivered, the business context and the role of partnership working in providing telecare services. It is comparable to an A-level or an NVQ level 3.

Aims & outcomes

On completion of this qualification learners will:

  • have a broader understanding of call handling skills and procedures and how to respond to the diverse needs of customers
  • understand the importance of data protection, legislation and organisational policies and procedures in the provision of services to customers
  • have developed their knowledge of the requirements of a telecare service, and how to measure quality and performance to improve service standards
  • have developed their personal, professional and organisational skills such as team working and customer service

Eligibility

This course is suitable for learners who are:
  • working in the telecare service sector and want to further develop their skills and knowledge
  • aged 19+

Qualification outline

This qualification focuses on the following topics:

  • Professional practice skills for housing
  • Call handling for telecare services operators
  • Handling telecare customer data safely and securely
  • Providing telecare services
  • The context of telecare services provision

The qualification has a credit value of 16 under the Qualifications and Credit Framework (QCF).

Approved centres

What to do next

 

Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700
E: accreditation@cih.org
 

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