Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 3 Certificate in Telecare Services (QCF)

Qualification number


This qualification will provide learners with a detailed knowledge and understanding of the context in which telecare services are delivered, the business context and the role of partnership working in providing telecare services. It is comparable to an A-level or an NVQ level 3.

Aims & outcomes

On completion of this qualification learners will:

  • have a broader understanding of call handling skills and procedures and how to respond to the diverse needs of customers
  • understand the importance of data protection, legislation and organisational policies and procedures in the provision of services to customers
  • have developed their knowledge of the requirements of a telecare service, and how to measure quality and performance to improve service standards
  • have developed their personal, professional and organisational skills such as team working and customer service


This course is suitable for learners who are:
  • working in the telecare service sector and want to further develop their skills and knowledge
  • aged 19+

Qualification outline

This qualification focuses on the following topics:

  • Professional practice skills for housing
  • Call handling for telecare services operators
  • Handling telecare customer data safely and securely
  • Providing telecare services
  • The context of telecare services provision

The qualification has a credit value of 16 under the Qualifications and Credit Framework (QCF).

Approved centres

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

Learn something new with CIH housing academy

Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

Find out more

New housing apprenticeships

Read up on the latest government framework which focuses on targeting apprenticeships to specific job roles at different levels.

Online learning courses

Get qualified by fitting your learning around your lifestylewith one of our online courses to help enhance your skills and take your career to the next level.

Find the course most suited to you