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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 4 Diploma in Managing Responsive Repairs (QCF)

Qualification number


This qualification will allow learners to broaden their knowledge and understanding of the key issues in delivering housing maintenance management services.

Aims & outcomes

On completion of this qualification, learners will:

  • possess the necessary skills and knowledge to support their progression to management level in housing, becoming a more reflective practitioner
  • have increased knowledge of contract procurement, mobilisation and ongoing contract administration for responsive repairs
  • understand performance management processes in a responsive repairs context
  • have broader knowledge in a selected area of specialism such as financial management, health and safety or customer care


This qualification is suitable for learners who:

  • have a level 3 qualification or experience in a supervisory or management role in housing
  • are working at or aspiring to a supervisory or management level in a housing maintenance or repairs role
  • are aged 18+

Qualification outline

All learners must complete the following units:

  • Professional practice skills for housing
  • Procurement and contract administration for responsive repairs
  • Performance management for responsive repairs
  • Financial management for repairs and maintenance
  • Health and safety for repairs and maintenance
  • The legal framework for repairs and maintenance
  • Sustainable repairs and maintenance
  • Managing people
  • Customer care in a housing services context
  • The delivery of housing services

Approved centres

There are currently no centres offering this qualification. Please email us to register your interest.

What to do next


Contact the CIH awarding organisation

If you have any queries about CIH qualifications or becoming an accredited centre, please contact us:

T: 024 76 851 700

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