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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Level 4 Diploma in Managing Responsive Repairs (QCF)

Qualification number


This qualification will allow learners to broaden their knowledge and understanding of the key issues in delivering housing maintenance management services.

Aims & outcomes

On completion of this qualification, learners will:

  • possess the necessary skills and knowledge to support their progression to management level in housing, becoming a more reflective practitioner
  • have increased knowledge of contract procurement, mobilisation and ongoing contract administration for responsive repairs
  • understand performance management processes in a responsive repairs context
  • have broader knowledge in a selected area of specialism such as financial management, health and safety or customer care


This qualification is suitable for learners who:

  • have a level 3 qualification or experience in a supervisory or management role in housing
  • are working at or aspiring to a supervisory or management level in a housing maintenance or repairs role
  • are aged 18+

Qualification outline

All learners must complete the following units:

  • Professional practice skills for housing
  • Procurement and contract administration for responsive repairs
  • Performance management for responsive repairs
  • Financial management for repairs and maintenance
  • Health and safety for repairs and maintenance
  • The legal framework for repairs and maintenance
  • Sustainable repairs and maintenance
  • Managing people
  • Customer care in a housing services context
  • The delivery of housing services

Approved centres

There are currently no centres offering this qualification. Please email us to register your interest.

What to do next


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CIH Awarding Organisation is conducting market research in relation to the CIH Level 2 Certificate in Neighbourhood Maintenance. Please give us your views 


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