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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Customer service excellence


This workshop is about managing customer perceptions and building a customer-focused outlook. It focuses not only on services we provide but how we provide them by understanding our customers’ expectations.

We can’t always do what the customer asks but you can leave the customer with a positive experience.

Learning Outcomes/objectives

By the end of the session participants will have:

• Identified what is customer service excellence (CSE) and why it’s about a positive attitude

• Outlined the importance of personal responsibility to provide the best service you can

• Discussed what we appreciate about excellent service to improve our services

Who should attend

Anyone working with customers on the frontline role or managing staff

Trainer Info

Nitin Parmar

Dates & Locations

11 July 2017, Newcastle


Member price FREE

Standard price £199 + VAT

Terms and conditions

Members: Click on Login to book and enter your username and password.

Non-members: Click on book and register your details.

If you experience any difficulties please call us on 02476 851700 - option 2 or email us at .

Payment: You can request that we invoice your employer or make payment via credit/debit card. Please note all invoices must be fully paid before the event takes place.

The delegate price includes a comprehensive delegate pack, handouts, all refreshments.



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