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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Dealing with complaints


Course overview

This course will provide participants with the skills and confidence to improve their handling of customer complaints, helping them to bring about satisfactory solutions to everyday problems and in the process ensure better landlord / tenant relations.

The course will explore the following issues:

  • introduction to customer complaint handling
  • managing customer complaints
  • effective communication skills
  • generating customer loyalty

In addition to the above, this highly practical course will also include a variety of case studies and video clips to reinforce collaborative learning. Participants will be encouraged to share their experiences and join in discussion!

Who should attend

This course is aimed at front line housing industry professionals who deal directly with clients on a day to day basis.

Dates & Locations

When: 4 April 2017

Where: CIH Offices, Belfast


£95 (members) / £110 non-members

Terms and conditions

Please ensure you read our terms and conditions before booking.



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