Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Dealing with complaints


   

Course overview

This course will provide participants with the skills and confidence to improve their handling of customer complaints, helping them to bring about satisfactory solutions to everyday problems and in the process ensure better landlord / tenant relations.

The course will explore the following issues:

  • introduction to customer complaint handling
  • managing customer complaints
  • effective communication skills
  • generating customer loyalty

In addition to the above, this highly practical course will also include a variety of case studies and video clips to reinforce collaborative learning. Participants will be encouraged to share their experiences and join in discussion!

Who should attend

This course is aimed at front line housing industry professionals who deal directly with clients on a day to day basis.

Dates & Locations

When: 4 April 2017

Where: CIH Offices, Belfast

Price

£95 (members) / £110 non-members

Terms and conditions

Please ensure you read our terms and conditions before booking.


Book

 

Learn something new with CIH housing academy

Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

Find out more
 

New housing apprenticeships

Read up on the latest government framework which focuses on targeting apprenticeships to specific job roles at different levels.
 

Online learning courses

Get qualified by fitting your learning around your lifestylewith one of our online courses to help enhance your skills and take your career to the next level.

Find the course most suited to you