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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Learning to Let - Lisburn - May


This course will give you the knowledge, skills, and confidence you need to demonstrate good standards of practice, and ensure compliance with the many legal obligations relating to private tenancies.

Originally developed by the Chartered Institute of Housing (NI) and Smartmove, this course has been significantly updated to meet the needs of private landlords and letting agents, and it will ensure that you have the skills and knowledge you need to be effective in your role. The course is available as taught modules and online through the CIHNI elearn site.

The course consists of three units outlined below:

Units covered

Tenancies and the Law

Explore the different types of tenancies and the law which governs them including houses in multiple occupation. Understand the additional legal requirements you must adhere to including health and safety, consumer rights and having your property properly insured.

Property & tenancy management

Learn to understand your legal responsibilities of managing a tenancy from commencement through to when a tenancy is brought to an end. This unit will also highlight the practical issues that impact on managing a property including maintenance and inspection.

Customer care

Learn all about how to best deal with customers / tenants, and gain a much greater awareness of the private rented sector’s role and contribution in providing accommodation in Northern Ireland; understand the legislation on equality and diversity and how it impacts on you as a service provider; manage information and tenant confidentiality and support you in dealing with complaints and disputes.

Who should attend

Individual landlords letting either one or a small portfolio of residential properties

Letting and management agents

Dates & Locations


  • 2 May 2018
  • 30 May 2018
  • 27 June 2018


Lagan Valley Island, Lisburn


This course is in receipt of bursary support from DfC. As a result, the total cost of this course, for all registered private landlords and letting agents, is £100.

Terms and conditions

Course places are limited to a maximum of 15 learners and will be allocated by date of application.

All course schedules are subject to securing minimum numbers for delivery of the programme.

To avail of the subsidised rate available to registered private landlords, landlord registration number must be provided at the time of booking.

To book, request your Learner Registration Form from Trevor Wright at CIH Northern Ireland or call 028 9077 8222

Booking terms and conditions apply.



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