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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Mediation Skills


This practical course is designed to explain the mediation process and teach you some of the skills mediators use in dealing with neighbourhood conflicts. It will help you understand the concept and role of mediation in neighbourhood conflict and how it differs from other remedies; give you an understanding of different sources and types of conflict; and how to help neighbours consider mediation as an option.

Learning Outcomes/objectives

By the end of this course you will be able to:

• Understand the role of mediation in dealing with neighbour conflict.

• Utilise some of the interpersonal skills used in mediation

• Help neighbours in dispute agree to consider mediation as an option.

Who should attend

All staff interested in dispute resolution

Trainer Info

Ian McDonough

Dates & Locations

23 May 2017, Edinburgh


Standard price - Full day - £260 + VAT

Member price - Full day - £235 + VAT

Contributing org. price - Full day - £210 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms & conditions carefully before booking.



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