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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Frontline futures: leading change and making a difference


19 January 2018

What is frontline futures?

The landmark CIH report Frontline futures: new era, changing role for housing officers was published in 2014. Building on research findings and its recommendations. This transformative programme is now entering it's 4th year with over 120 housing professionals benefiting from it's unique and powerful journey. 

How this programme will benefit you and your organisation

This radical programme will take practitioners and their managers through a transformative experience to increase staff resilience and autonomy, with the goal of improved outcomes for service users and business objectives.

Combining large group, small group and individual sessions this multi-tier learner approach aims to influence organisational culture and support the continuation of independent practice and learning alongside after the formal aught element of the programme.

Who is this programme for?

Aimed at improving frontline service delivery. Practitioners and managers with ‘can do’ attitude will benefit rom this unique programme. Managers will complete some modules separately to officers, and will occasionally undertake a facilitation role under the supervision of the trainers.

Dates & Locations

Start 19 January 2018, Cardiff

What does the programme cost and how long will it take?

£1199 per learners and it takes approximatly 24 weeks to complete

Terms and conditions

Terms and conditions


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