Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Frontline futures: Leading change and making a difference

12 November 2019

What is frontline futures?

It's a radical change programme based on the CIH landmark report ‘Frontline Futures: new era, changing role for housing officers’. Published in 2014 the report aims to equip participants with the behavioural competencies identified as being key for frontline housing roles.

This transformative programme is now entering it's fifth year. With over 120 housing professionals and their organisations already benefiting from it's unique and powerful impact.

How this programme will benefit you and your organisation

Taking practitioners and their managers through a transformative experience. It will increase resilience and autonomy, achieving the goal of improved outcomes for service users and business objectives. 

The course adopts a multi-tier learner approach to develop individuals to embrace, drive and champion change to deliver a more progressive organisational culture. It embraces large and small group interactions with powerful one-to-one coaching sessions throughout the programme.

About the programme

The focus of the programme is on the role of frontline workds and their interations with service users to resolve issues and deliver service excellence. Modules are highly interactive and participative and include theory, practice, post programme homework, reflection coaching and action learning.

Learning through doing is an integral part of the programme with a particular emphasis on embedding and applying learning in the workplace. It uses change theory to focus on improving skills, techniques, self-awareness, personal effectivemess, resilience and understanding what facilitates behavioural change.

The programme will develop skills and behaviours to enable learners to:

  • build resilience to approach new challenges positively and flexibly
  • constructively question and challenge practice and policy
  • build people engagement and communication skills to have the confidence to deliver behavioral change
  • develop self awareness, self reflection and understand personal impact
  • promote independence with service users to support and encourage positive risk taking
  • manage resources effectively and creatively
  • develop skills to drive and support the change challenge successfully
  • use motivational interview and coaching approaches to facilitate others to recognise opportunities and choice.

Download the full programme

Who is this programme for?

Aimed at improving frontline services delivery, both frontline staff and managers will benefit from this unique programme. Managers will complete some modules separately to officers and will occasionally undertake a facilitation role under the supervision of the programme facilitators.

Dates & Locations

Starts 12 November 2019, Cardiff

What does the programme cost and how long will it take?

Cost: £1199+vat per learner

Duration: Approximately 24 weeks

How previous learners benefited form the programme

'This programme is something you can use day in and day out'

'It's made a major impact on my life and work'

'This programme stimulates you into thinking a difference way and pushes you out of your comfort zone but the techniques are effective and you get positive results'

'It's totally changed the way I work'

Watch what previous learners thought of the programme

Terms and conditions

Terms and conditions



Join today

We’re here to help you make a difference. Join CIH today and discover your potential


Fire safety

All the latest info and fire safety resources for housing professionals


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.