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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Service design in practice

7 October 2019

Service design in practice

We are delighted to bring you another opportunity to join our most innovative development programme

Service Design in Practice: Putting users at the heart of what we do

This programme will bring service design tools and methods to people working in housing and other sectors.

What is service design? It’s a set of tools and methods which guide you on how to identify challenges and solve problems. It is about really listening, being user focused and being able to effectively test and adapt ideas before implementation.

We introduce the theory behind service design at four interactive boot camp sessions. You immediately put your learning into practice using your personal work-based challenge. We support you through this with our unique learning environment, including peer monitoring, coaching, reflection and video logs. Immediate application of the learning enables successful integration into your working practice.

This programme will give attendees from your organisation the skills and mindset to innovate and develop cost effective services focused on user needs.

Read the latest article in WHQ about Service Design in Practice and the postivie impact it can have putting users at the heart of what you do.

Find out more

Dates & Locations

Starts 7 October 2019, Cardiff


Please contact us for full pricing details



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