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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Training courses

Our training programme is designed to ensure housing professionals and organisations are equipped to overcome the challenges they face day-to-day. Delivered by expert trainers in a friendly, stimulating environment, our courses bring together formal training with day-to-day experience, including lots of references to work and the real-life problems and issues delegates face. Small groups mean delegates benefit from a high level of interaction with peers and trainers alike, and content informed by CIH's policy and practice expertise ensures they leave with a greater understanding of current housing issues.


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Be bold in your career October 

The course begins on Monday 02 October 2017 and takes between eight and 10 weeks to complete. The final date for registrations will be Thursday 28 September 2017.

Introduction to social housing 

When: 25 May 2017

Where: CIH Northern Ireland, Carnmoney House, Edgewater Office Park, Belfast, BT3 9JQ

Data Protection Training 

12 September 2017, Belfast

Introduction to ASB 

6 July 2017, Brierley Hill

Dealing with challenging customers 

07 July 2017, Sutton in Ashfield

Customer service excellence 

11 July 2017, Newcastle

Dementia awareness 

12 July 2017, London

Introduction to homelessness 

20 July 2017, London

Dealing with challenging customers 

21 July 2017, Shipley

Community development: being effective 

25 July 2017, Cardiff

Supporting people to live well with dementia 

22 August 2017, Glasgow

Understanding refugee rights 

29 August 2017, Glasgow

Safeguarding vulnerable adults 

5 September 2017, Glasgow

Improving tenancy sustainment 

7 September 2017, Edinburgh

Effectively tackling anti social behaviour 

11 September 2017, Coventry

Dementia awareness 

13 September 2017, Coventry

Managing challenging behaviour 

12 September 2017, Edinburgh

Working with interpreters 

13 September 2017 - Edinburgh

Understanding hoarding 

15 September 2017, London

Addressing dampness and rot and their health implications 

14 September 2017, Edinburgh

Introduction to homelessness 

15 September 2017, Coventry

Managing professional boundaries 

21 September 2017, Edinburgh

Supporting refugees and sustaining tenancies 

26 September 2017, Edinburgh

Frontline futures: leading change and making a difference 

Start 27 September 2017, Cardiff

Working alone in safety 

28 September 2017, Edinburgh

Mental health in housing practice 

4 October 2017, Glasgow

Universal credit: Key risks to rent collection, arrears control and debt recovery explained 

5 October 2017, Glasgow

The housing rights of non-UK nationals 

12 October 2017 - Edinburgh

Hoading disorder: an understanding 

24 October 2017, Cardiff

Voids management 

26 October 2017, Edinburgh

Managing challenging calls for contact centre staff 

1 November 2017, Edinburgh

Introduction to housing for new staff 

8 November 2017, London

Understanding hoarding 

09 November 2017, Coventry

Supporting adults with mental capacity issues 

8 November 2017, Edinburgh

Cultural competency: Working with people from different backgrounds 

9 November 2017, Edinburgh

Effectively tackling anti social behaviour 

14 November 2017, London

Leasehold management 

14 November 2017, Cardiff

Introduction to development and regeneration 

17 November 2017, London

First tier tribunal part I: factoring made simple 

22 November 2017, Glasgow

First tier tribunal part II: understanding panel decisions on factoring 

22 November 2017, Glasgow

Repairs reporting skills 

23 November 2017, Glasgow

Introduction to housing 

28 November 2017, Glasgow

Tenant participation using a community development approach 

30 November 2017, Edinburgh

Estate management 

6 December 2017, Glasgow

Improving tenancy sustainment 

12 December 2017, Glasgow

Working with separated childen 

13 December 2017 - Edinburgh

Equality and diversity for housing professionals 

Register by 27 April 2017 to access online materials

Assignment to be submitted 8 June 2017

Mental health and housing 

29 June 2017, Belfast

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Rent arrears: prevention and management 

8 August 2017, Cardiff

Right to buy and right to acquire 

14 August 2017, London

Data protection in practice 

19 September 2017, Glasgow

Right to buy and right to acquire 

12 October 2017, Coventry

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Housing management law update 

05 July 2017, Gloucester

Introduction to housing management law 

7 July 2017, London

Housing management law update 

11 July 2017, Kings Cross, London

Occupancy, tenure and lettings 

11 July 2017, Cardiff

Sustainable tenancies 

18 July 2017, Norwich

Succession, assignment and exchange 

24 July 2017, Coventry

Fixed term tenancies 

28 July 2017, London

Housing law: factoring and property management 

27 July2017, Edinburgh

Sustainable tenancies 

28 July 2017, Worthing

Introduction to leasehold management 

24 August 2017, London

Rent arrears cases after the welfare reforms 

20 September 2017, London

Fixed term tenancies 

5 October 2017, London

Housing law in Wales 

12 October 2017, Cardiff

Succession, assignment and exchange 

18 October 2017, London

Introduction to housing management law 

26 October 2017, London

Housing Law: evictions 

25 October 2017, Edinburgh

Housing law: anti-social behaviour 

16 November 2017, Edinburgh

Understanding mental health 

24 November 2017, London

Introduction to housing management law 

01 December 2017, Coventry

Housing Law: Factoring and property management 

5 December 2017, Glasgow

Introduction to leasehold management 

7 December 2017, London

Succession, assignment and exchange 

14 December 2017, Coventry

Homelessness Reduction Act 2017 

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Inspirational leadership (Pioneer programme level 1) 

Starts 15th May 2017, North Wales

Designing constructive challenge 

28 June 2017, Cardiff

Authentic leadership (Pioneer programme level 3) 

Starts 4th July 2017, South Wales

Resilience 

19 July 2017, Oldham

Obtaining risk assurance 

19 July 2017, Cardiff

Developing others with coaching and feedback 

22 August 2017, London

Restorative justice 

24 August 2017, London

Building resilience at the frontline 

8 September 2017, London

Facilitating meetings that work 

12 September 2017, London

Transformational leadership (Pioneer programme level 2) 

Starts 12th September 2017, South Wales

Coaching skills for managers 

21 September 2017, London

Inspirational leadership (Pioneer programme level 1) 

September 2017, South Wales

Delivering strategic asset management 

September 2017, Cardiff

Introduction to management 

25 September 2017, London

Transformational leadership (Pioneer programme level 2) 

Starts 25th September 2017, North Wales

Frontline futures: leading change and making a difference 

Start 27 September 2017, Cardiff

Contract Law 

29 September 2017, Coventry

Effective management in housing programme 

London
Day 1 - 3 October 2017
Day 2 - 7 November 2017
Day 3 - 5 December 2017
Day 4 - 16 January 2018

Building resilience at the frontline 

13 October 2017, Coventry

Restorative justice 

19 October 2017, London

Motivation 

20 October 2017, London

Presenting with impact 

24 October 2017, London

Contract law 

20 November 2017, London

Transactional analysis 

22 November 2017, London

Women at work and building a womens network 

28 November 2017, London

Building resilience at the frontline 

08 December 2017, Coventry

Transformational leadership 

8 December 2017, London

 

Learn something new with CIH housing academy

Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

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