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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Training courses

Our training programme is designed to ensure housing professionals and organisations are equipped to overcome the challenges they face day-to-day. Delivered by expert trainers in a friendly, stimulating environment, our courses bring together formal training with day-to-day experience, including lots of references to work and the real-life problems and issues delegates face. Small groups mean delegates benefit from a high level of interaction with peers and trainers alike, and content informed by CIH's policy and practice expertise ensures they leave with a greater understanding of current housing issues.


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Be bold in your career 

This online course begins on Monday 15 May 2017. The final date for registrations will be Thursday 11 May 2017.

Dementia awareness 

9 May 2017, London

Introduction to housing for new staff 

09 May 2017, Coventry

Introduction to housing 

9 May 2017, Edinburgh

First tier tribunal part II: understanding panel decisions on factoring 

10 May 2017, Edinburgh

First tier tribunal part I: factoring made simple 

10 May 2017, Edinburgh

Understanding hoarding 

11 May 2017, London

Universal credit: key risks to rent collection, arrears control and debt recovery explained 

16 May 2017, Edinburgh

How to plan strategically 

17 May 2017, Edinburgh

Frontline futures: leading change and making a difference 

12 May 2017, Cardiff

Supporting refugees and sustaining tenancies 

17 May 2017, Glasgow

Working with interpreters 

18 May 2017, Glasgow

Mediation Skills 

23 May 2017, Edinburgh

Introduction to social housing 

When: 25 May 2017

Where: CIH Northern Ireland, Carnmoney House, Edgewater Office Park, Belfast, BT3 9JQ

Voids management 

31 May 2017, Glasgow

Repairs reporting skills 

1 June 2017, Edinburgh

How to maximise rental income through universal credit and housing benefit 

7 June 2017, Edinburgh

Introduction to housing for new staff 

15 June 2017, London

Tenant participation using a community development approach 

14 June 2017, Edinburgh

Working with separated children 

15 June 2017 - Glasgow

Hoarding disorder: an understanding 

20 June 2017, Cardiff

Estate management 

20 June 2017, Edinburgh

Managing challenging calls for contact centre staff 

22 June 2017, Glasgow

Dealing with challenging customers 

07 July 2017, East Midlands

Customer service excellence 

11 July 2017, North East

Introduction to homelessness 

20 July 2017, London

Dealing with challenging customers 

21 July 2017, Yorkshire and Humberside

Community development: being effective 

25 July 2017, Cardiff

Supporting people to live well with dementia 

24 August 2017, Glasgow

Understanding refugee rights 

29 August 2017, Glasgow

Safeguarding vulnerable adults 

5 September 2017, Glasgow

Improving tenancy sustainment 

7 September 2017, Edinburgh

Effectively tackling anti social behaviour 

11 September 2017, Coventry

Managing challenging behaviour 

12 September 2017, Edinburgh

Working with interpreters 

13 September 2017 - Edinburgh

Understanding hoarding 

15 September 2017, London

Addressing dampness and rot and their health implications 

14 September 2017, Edinburgh

Introduction to homelessness 

15 September 2017, Coventry

Managing professional boundaries 

21 September 2017, Edinburgh

Supporting refugees and sustaining tenancies 

26 September 2017, Edinburgh

Working alone in safety 

28 September 2017, Edinburgh

Mental health in housing practice 

4 October 2017, Glasgow

Universal credit: Key risks to rent collection, arrears control and debt recovery explained 

5 October 2017, Glasgow

The housing rights of non-UK nationals 

12 October 2017 - Edinburgh

Hoading disorder: an understanding 

24 October 2017, Cardiff

Voids management 

26 October 2017, Edinburgh

Managing challenging calls for contact centre staff 

1 November 2017, Edinburgh

Introduction to housing for new staff 

8 November 2017, London

Understanding hoarding 

09 November 2017, Coventry

Supporting adults with mental capacity issues 

8 November 2017, Edinburgh

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Right to buy and right to acquire 

11 May 2017, Coventry

Guide to developing policies and procedures 

2 June 2017, London

Managing neighbourhoods 

13 June 2017, Cardiff

Involving housing service users: how and why 

29 June 2017, Cardiff

Rent arrears: prevention and management 

8 August 2017, Cardiff

Right to buy and right to acquire 

14 August 2017, London

Data protection in practice 

19 September 2017, Glasgow

Right to buy and right to acquire 

12 October 2017, Coventry

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Housing law: Introduction to tenancy law 

4 May 2017, Edinburgh

Introduction to housing management law 

08 May 2017, Coventry

Housing Law: Anti-social behaviour 

11 May 2017, Glasgow

Right to buy in Wales: an understanding 

12 May 2017, Cardiff

Introduction to leasehold management 

18 May 2017, London

Housing law: evictions 

25 May 2017, Glasgow

Housing law in Wales 

7 June 2017, Cardiff

Rent arrears cases after the welfare reforms 

15 June 2017, Coventry

Understanding mental health 

06 July 2017, Coventry

Introduction to housing management law 

7 July 2017, London

Occupancy, tenure and lettings 

11 July 2017, Cardiff

Sustainable tenancies 

18 July 2017, Norwich

Succession, assignment and exchange 

24 July 2017, Coventry

Fixed term tenancies 

28 July 2017, London

Housing law: factoring and property management 

27 July2017, Edinburgh

Sustainable tenancies 

28 July 2017, South East

Introduction to leasehold management 

24 August 2017, London

Rent arrears cases after the welfare reforms 

20 September 2017, London

Fixed term tenancies 

5 October 2017, London

Housing law in Wales 

12 October 2017, Cardiff

Succession, assignment and exchange 

18 October 2017, London

Introduction to housing management law 

26 October 2017, London

Housing Law: evictions 

25 October 2017, Edinburgh

Housing law: anti-social behaviour 

16 November 2017, Edinburgh

Understanding mental health 

24 November 2017, London

Introduction to housing management law 

01 December 2017, Coventry

Housing Law: Factoring and property management 

5 December 2017, Glasgow

Introduction to leasehold management 

7 December 2017, London

Succession, assignment and exchange 

14 December 2017, Coventry

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Inspirational leadership (Pioneer programme level 1) 

Starts 4th May 2017, South Wales

Inspirational leadership (Pioneer programme level 1) 

Starts 15th May 2017, North Wales

Frontline futures: leading change and making a difference 

12 May 2017, Cardiff

Contract law 

19 May 2017, London

Contract Management 

26 May 2017, Coventry

Restorative justice 

1 June 2017, London

Delivering strategic asset management 

8 June 2017, Cardiff

Designing constructive challenge 

28 June 2017, Cardiff

Authentic leadership (Pioneer programme level 3) 

Starts 4th July 2017, South Wales

Obtaining risk assurance 

19 July 2017, Cardiff

Resilience 

19 July 2017, Oldham

Restorative justice 

24 August 2017, London

Building resilience at the frontline 

8 September 2017, London

Transformational leadership (Pioneer programme level 2) 

Starts 12th September 2017, South Wales

Coaching skills for managers 

21 September 2017, London

Transformational leadership (Pioneer programme level 2) 

Starts 25th September 2017, North Wales

Contract Law 

29 September 2017, Coventry

Effective management in housing programme 

London
Day 1 - 3 October 2017
Day 2 - 7 November 2017
Day 3 - 5 December 2017
Day 4 - 16 January 2018

Building resilience at the frontline 

13 October 2017, Coventry

Restorative justice 

19 October 2017, London

Contract law 

20 November 2017, London

Building resilience at the frontline 

08 December 2017, Coventry

 

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Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

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