Customer service officer

Closing date noon on Monday 27 March 2023

Job title: Customer service officer

Location/base: Flexible – option to work from home and/or in office
Hours: 35 hours per week

About us

The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. As a membership organisation our members and customers are at the heart of everything we do.

About you

We have an exciting opportunity for a confident and enthusiastic individual to join our membership team, supporting the business in delivering outstanding customer service across the organisation.

As a customer service officer, you’ll be the first point of contact for our members and customers, whether that be via the telephone, email or webchat. You’ll assist with a range of enquiries covering membership, events, qualifications and training. You’ll be quick to resolve issues and quick to spot opportunities to share further information on any areas our members may not be taking advantage of.

We’re looking for someone who is passionate about offering great customer service and is comfortable working in a fast-paced environment where the customer always comes first.

You’ll also have the opportunity to play a key role in our marketing campaigns, managing follow-up activity with outbound calls and emails.

How to apply

For an informal chat about this role, please contact

To be considered for this position please forward your application piece and CV to by the closing date 12pm Monday 27 March 2023. Interviews will take place on the 6 or 7 April 2023.

CIH has embraced flexible and remote working practices to ensure our teams’ wellbeing is a top priority as an employer.

We are committed to equal opportunities at all stages of recruitment and selection and strive to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community to achieve and celebrate diversity.

At CIH, we offer a range of benefits which we’ve curated to support your needs through every life milestone. Head to our careers page to find out more – we would love to have you on board!

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