Customer success manager

Closing date Monday 17 October 2022 at 12 pm

Job title: Customer success manager

Salary: £31k - 34k depending on experience

Location/base: Flexible – option to work from home and/ or in the office

Hours: 35 hours per week


About us

The Chartered Institute of Housing (CIH) is the professional body for people who work in housing, the independent voice for housing and the home of professional standards. We have a diverse membership of people who work in the public and private sectors in 20 countries on five continents worldwide. Our mission is to support housing professionals to create a future where everyone has a place to call home by providing them and their organisations with the advice, support, and knowledge they need. We are now recruiting a customer success manager to join our partnerships team.


About you

The successful candidate will need to be a customer-centric, highly organised, driven, and passionate individual focused on delivering the best outcomes for CIH partners. 

We are looking for someone with excellent communication skills who can proactively work with our existing customers to understand their business. We can provide tailored solutions utilising CIH products and create added value opportunities to develop strategic partnerships.

As our customer success manager, it will be essential that you can build a strong connection with customers leading to lasting relationships, be self-motivated and can demonstrate an energetic “can do” attitude to assist the partnership manager in achieving sales targets.

How to apply

If you would like to have an informal chat about this role, please contact Lisa Haddon, partnership manager

To apply, please send a copy of your CV along with a cover letter and include an answer to the following question: please tell us in no more than 50 words what makes you the ideal candidate for this role? to by the closing date, Monday, 17 October 2022.

Interviews will take place the week commencing 24 October 2022.

CIH has embraced flexible and remote working practices to ensure our teams’ well-being is a top priority as an employer.

CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.

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