How turning our colleagues into detectives is strengthening customer connection
GSA’s Steve Hayes explains how a murder-mystery-inspired exercise is bringing colleagues across the organisation closer to customers.
One year into the Procurement Act: Progress, pressure and the road ahead
Procure Plus’ Clare Tetlow reflects on one year of the Procurement Act 2023.
All in on AI: Magenta Living
Ian Creswell explains how Magenta Living is using AI to improve communication and save staff time.
A new year, a renewed purpose
Gavin Smart explains CIH’s decision to update its mission statement and why its commitment to members is as strong as ever.
Housing policy in 2026: What’s in store?
Our team of in-house experts detail the big policy milestones to look out for over the coming 12 months.
View from the governing board: Your January 2026 member update from the chair
As we start out on another busy year for the sector and for CIH, here's an update from our December governing board meeting.
Why Brighton housing events advantage your professional development
As housing professionals in the South East, attending Brighton housing events are a brilliant way to further your professional development. You’ll get the chance to network with others in the sector, learn from the experts, and discuss the issues in your region that matter to you.
Supporting tenants through financial hardship: How ForHousing’s Live Well Fund sustains tenancies and wellbeing
ForHousing developed their Live Well Fund providing practical, compassionate support to tenants experiencing financial hardship.
A long-awaited step forward for victims of domestic abuse in Scotland’s housing system
Last week, regulations were laid to enact part 2 of the Domestic Abuse (Protection) (Scotland) Act passed by the Scottish Parliament on 17 March 2021.
Homelessness Awareness Week: Seeing the person and a future in housing
Homeless Awareness Week took place during the first week in December. This year’s theme, “See the Person,” reflects what housing and homelessness work is truly about – people, not labels.
Meet the new leaders of CIH Futures
Unlocked sat down with new Futures chair Emma Gilbank and vice chair Ryan Barclay to find out more about what they’ve got in store for the young professionals group.
Webinar takeaways: Engaging with Ministers and Parliamentarians
All the takeaways from our member-exclusive webinar with former housing minister Eddie Hughes.
Current debt rules are harming domestic abuse survivors — it's time that changed
Drawing on a new report undertaken with King’s College London and Oxford Brookes University, Stephanie Morphew explains why the sector needs to reevaluate its approach to supporting domestic abuse survivors.
‘No access’ and Awaab’s Law: Seven recommendations for best practice
Unlocked breaks down the key themes from two groundbreaking reports on ‘no access’ and Awaab’s Law.
What's on at the Northern Housing Festival?
The Northern Housing Festival’s programme is packed full of unmissable sessions that will help you to better yourself as a housing professional.
