The CIH Level 3 Certificate in Housing Services will provide you with knowledge and understanding across a range of housing practice at an operational level, specifically in relation to housing management.

This qualification is regulated by: Ofqual, Qualifications Wales, CCEA (Northern Ireland).

What will you learn?

The qualification comprises one mandatory unit totaling four credits. Additionally, there is a range of optional units available to tailor the qualification to your specific needs.

To be awarded the qualification, you must achieve a total of four units and a minimum of 13 credits, consisting of:

  • One mandatory unit (four credits)
  • Three optional units (minimum of nine credits)
Mandatory unit:  Professional practice skills for housing

The unit aims to provide learners with the professional skills required to practice in housing.

Optional units

Information on the optional units can be found in the qualification specification.

  • Community development
  • Customer service in housing
  • Dealing with anti-social behaviour in housing
  • Delivery of housing services
  • Housing repairs and maintenance services
  • Involving housing service units
  • Managing leasehold housing services
  • Working with neighbourhoods
  • Occupancy, tenure and lettings
  • Rental income management
  • Regeneration
  • The housing system
  • The social context of housing

Who is this qualification for?

This qualification is designed for those working in front line or operational roles within housing or a housing related industry who wish to develop knowledge and understanding to carry out their work effectively.

Further information
What are the entry requirements?

CIH does not set entry requirements. Our CIH approved study centres may establish their own criteria to ensure learners' suitability for the qualification. 

If may be beneficial if learners:

For further information on entry requirements, please contact your chosen study centre directly.

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How long does it take?
  • The average total qualification time (TQT) is 130 hours.
  • The average guided learning hours (GLH) are 87.

Please note that these figures may vary between learners and centres.

How much does it cost?

Qualification fees can vary depending on where, how and with which centre you choose to study.

For further information on fees, please contact your CIH approved study centre directly.

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How will I be assessed?

The qualification is assessed by CIH approved study centres. Centres can use a variety of methods, including tasks, portfolios, assignments, and professional discussions.

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What are the progression opportunities?

After completing this qualification, you may consider further qualifications, such as:

What are the membership opportunities?

On completion of the qualification, you may wish to become a certified practitioner (CertCIH).

Choose how you study

CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course.

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Qualification specification
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