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Our approach to COVID-19

As the COVID-19 (Coronavirus) outbreak continues, we are constantly monitoring advice from the government and NHS.

The safety of our members, our colleagues and the general public is our top priority, and we continue to take appropriate action on our events and training as the situation develops.

Our teams

We have made the decision for all CIH colleagues to work remotely for the foreseeable future as we have the technology in place to enable us to do so. However, we are all still contactable through the usual means using the phone numbers and email addresses on our website so, if you need to get in touch with us, please do so.

Helping you continue to be a brilliant housing professional - resources

Our policy and practice team have pulled together some practical information to support you in being able to provide the best help and advice possible to the customers and communities you serve. We will continue to add fact sheets and good practice guides below as soon as they are launched. Some of you may still be working away from your offices which is a new way of working for many of us. We’ve linked two previous webinars below that you may find useful to listen back to on agile and flexible working.

Free resources

COVID-19 factsheets

Good practice guides

Other guidance

Events and training

For your safety and wellbeing, we’re continuously reviewing and rearranging our events and training schedules. We’ll be offering virtual alternatives where we can so we don’t miss out on the opportunity to connect with you, which is so important for us all right now.

View training

View events


Useful links and blogs
What's new for lockdown 2

Inside Housing article: Lockdown 2, the housing policies and how they have changed from the first time. (Member only access)

Read now

How you can support someone moving home?

Read our blog on how you can support someone moving home during lockdown by Ashley Campbell, CIH policy and practice manager.

Read our blog

Domestic abuse advice

Domestic abuse advice shared by Northumbria Police.

Read now

COVID-19-related hate crime

Kush Chahal from Birmingham City Uni has written a blog for us on COVID-19-related hate crime.

Read the blog

Self-isolation blog

SVCO have written this blog on self-isolation, social distancing and digital inclusion.

Read now

Advice and resources for housing providers

Advice and resources for housing providers from Domestic Abuse Housing Alliance (DAHA).

Read now

Non statutory guidance for landlords

MHCLG COVID-19 non-statutory guidance for landlords and tenants in the private and social rented sector.

Read now


If you have any specific concerns please complete the form below and we will be in touch within 72 hours.