Dates Times
18 July 2023 10:00 - 13:00
12 September 2023 10:00 - 13:00
19 December 2023 10:00 - 13:00
£130 +VAT
£225 +VAT

With significant implications for managers and operational staff, this course will support you to understand the changes from the Government’s White Paper/Regulation of Social Housing Bill, Building Safety Act 2022 and complaints processes in social housing.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.


There is much change in social housing; the return of Consumer Regulation, enhancement of complaints procedures, building safety, review of the Decent Homes Standard and more. As well as the need for better tenant engagement, ensuring of respect and tackling stigma.

Whilst formally the White Paper is only applicable to England, this course will share many principles of good practice that would be beneficial to all part of the UK.

What will I learn?

From this training you will learn:

  • what change is developing and why
  • the crucial role of managers and operational staff in preparing for and meeting this change
  • what needs to be done and thinking on how to do it
Who should attend?

Managers and operational staff who are looking to understand the impact from these housing sector developments.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

A well-established chartered professional, Michael Guest is expert in housing sector developments, their implications and on responding to them.  He holds a Master’s Degree (Distinction) in Housing Studies, and his training is consistently well received and described as relaxed and conversational, though highly professional.

How to book your place

Click book today at the top of this page and login to your MyCIH account to secure your place. If you don't already have an account, you'll be asked to create one.

You can read our step-by-step guide to logging in and registering for a My CIH account here.

Contact us

If you have any questions you can get in touch with us by emailing us at or calling 024 7685 1700.

Alternatively if you'd like to register your interest in this course, please complete our enquiry form and a member of the team will be in touch.

More training courses
Our training courses are designed to ensure housing professionals and organisations are equipped to overcome day-to-day challenges. They cover the latest topics and content, updated by our policy and practice experts.
See more
Our qualifications
CIH qualifications are a fantastic way of establishing yourself as a professional in the housing sector and ensuring you have the theoretical knowledge, essential skills, and learning to perform at the highest level in your day job.
Find out more
Become a CIH member
Gain recognition across the sector for your commitment to professionalism, be part of a global community and receive access to member-exclusive events.
Learn more

Call us 024 7685 1700 or register your interest today