Dates Times
12 March 2024 10:00 - 13:00
2 July 2024 10:00 - 13:00
5 November 2024 10:00 - 13:00
£130 +VAT
£225 +VAT

With significant implications for managers and operational staff, this course will support you to understand the changes from the Social Housing (Regulation) Act 2023 and preceding White Paper, Building Safety Act 2022 and complaints processes in social housing.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

There is much change in social housing; the return of Consumer Regulation, enhancement of complaints procedures, building safety, review of the Decent Homes Standard and more. As well as the need for better tenant engagement, ensuring of respect and tackling stigma.

Whilst formally the White Paper is only applicable to England, this online training course will share many principles of good practice that would be beneficial to all part of the UK.

What will I learn?

From this online training course you will learn:

  • what change is developing and why
  • the crucial role of managers and operational staff in preparing for and meeting this change
  • what needs to be done and thinking on how to do it

Who should attend?

Managers and operational staff who are looking to understand the impact from these housing sector developments.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

A well-established chartered professional, Michael Guest is expert in housing sector developments, their implications and on responding to them.  He holds a Master’s Degree (Distinction) in Housing Studies, and his training is consistently well received and described as relaxed and conversational, though highly professional.

How to book your place

You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.

Creating a My CIH account

To apply for this training course you will need to register for a My CIH account.

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

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