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22 February 2023


Microsoft Teams


10:00 - 12:00

Explore the latest insights and practical guidance to ensure tenant satisfaction

Complaints can be a valuable resource if used effectively. This session will look at how resolving complaints well can improve your services and increase customer satisfaction.

Since the pandemic, there has been a sharp rise in complaints which we can see has remained from the 2022 Housing Ombudsman insight report. Complaints will also be one of the key indicators within the Tenant Satisfaction Measures and overall consumer standards.

In this Housing Management Masterclass, we’ll explore how to use complaints to achieve real improvements in services and customer satisfaction. You’ll hear the latest updates and best practice guidance from the Housing Ombudsman and housing providers who have taken measures to effectively handle complaints and improve tenant satisfaction.

Why attend?

  • Hear first-hand from the Housing Ombudsman on the lessons learnt from its recent spotlight on complaints
  • Learn from case studies showcasing ways in which housing providers are handling complaints effectively
  • Explore ways to make complaints a lever to improve services.
Package Member Non-Member
Standard delegate rate Free N/A

Please see our full terms and conditions before making your booking. 

Complaints handling
Improving residents’ lives and landlords’ service through housing complaints.
Professional standards
Complete our self-assessment to see how you compare and get a personalised report on your own professional profile.
This event is member-exclusive, find out more about joining below.