12 March 2024


Online via Microsoft Teams


12:00 - 13:00

Making sense of the proposed Competence and Conduct Standard for social housing

Come together with our community of members and representatives from DLUHC to understand what the new standards will mean for you.

On 6 February, the government opened a consultation on its proposals to introduce a new, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have, or be working towards, a relevant qualification. It will ensure that staff have up-to-date skills, knowledge and experience, and that they exhibit the right behaviours to deliver a high quality, professional service and treat residents with respect.

During this lunch and learn, we’ll discover more about the government’s proposals for the Competence and Conduct Standard for social housing. We’ll be joined by representatives from the Department of Levelling-Up, Housing and Communities (DLUHC) to talk through the proposals and what they mean for the sector.

We will:

  • Hear directly from government representatives about the proposals
  • Have the opportunity to ask questions about the proposals, and what they will mean for your own roles
  • Discuss the proposals to shape CIH’s response

Your speakers:

  • Charlotte Hilliard from the Department of Levelling Up, Housing and Communities
  • Sarah Dunkerley, director of professional development, Chartered Institute of Housing
  • Chair: James Prestwich, director of policy and external affairs, Chartered Institute of Housing 
Package Member Non-Member
Standard delegate rate Free N/A
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