Preparing for the new consumer standards: how to build in the tenant voice

The Regulator of Social Housing proposed new consumer standards and the report/recommendations set forth by the Better Social Housing Review both highlight the important role of tenant engagement in service delivery and decision making.

Why attend?

In this webinar, we’ll hear from housing providers who have changed the way they work to embrace this, with some practical tips for how to go about it. We’ll also hear from residents on the difference proactive resident engagement makes.

The session will provide space for members to ask questions and share their experience.

Your speakers:

• Chair: Rachael Williamson, head of policy and affairs at CIH
• Lewis Kinch, co‑creation and innovation manager, Southern Housing
• Sian Coulton, engagement and communications manager, Community Gateway
• Darren Hartley, chief executive, TAROE Trust

Please see our full terms and conditions before making your booking.