Date
03 October 2023
Location
Microsoft Teams
Time
13:00 - 14:00
New powers for the Housing Ombudsman Service
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of powers held by the Housing Ombudsman on complaints handling.
In July 2023, the Social Housing (Regulation) Act received Royal Assent in Parliament, making a host of reforms to sector law.
One of these reforms will be to provide powers for the Housing Ombudsman to set and monitor compliance with its Complaint Handling Code. It can also issue guidance on good practice and require scheme members to review policies and procedures against this, on matters where they have received complaints.
The Housing Ombudsman will shortly issue a consultation on the Complaint Handling Code which will strengthen the Ombudsman’s role in developing its good practice guidance and challenging landlords to improve services in line with this, such as the time taken to respond to repairs.
Why attend?
- Understand what this will mean in practice and feedback on your views on the upcoming consultation
- Participate in the conversation with the Ombudsman - we encourage delegates to challenge, debate and share their ideas and insights.
Speakers
- Verity Richards, Head of Dispute Support, Housing Ombudsman Service
- Chair: Sarah Davis, senior policy and practice officer at CIH
| Package | Member | Non-Member |
|---|---|---|
| Standard delegate rate | Free | N/A |
This event is exclusive for CIH members. If you are not yet a member, you can find out more here.
Please see our full terms and conditions before making your booking.
