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05 September 2023


Microsoft Teams


10:30 - 11:30

Get ready for regulation

After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of the consumer regulation role of the Regulator of Social Housing. 

In July 2023, the Social Housing (Regulation) Act received Royal Assent in Parliament making a host of reforms to sector law.

One of these reforms will be to empower the Regulator of Social Housing to proactively monitor and drive landlords’ compliance with enhanced consumer standards.

The Regulator has published a consultation seeking input on a set of consumer standards, likely to apply from April 2024. These include:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard.

Why attend?

  • Join the Regulator of Social Housing to understand what this will mean in practice and for your chance to feedback your views on the consultation
  • Participate in the conversation with our expert speaker - we encourage delegates to challenge, debate and share their ideas and insights.


  • Anna Furlong, assistant director of policy, strategy and impact, Regulator for Social Housing

  • Alexandra Taylor, strategy manager, Regulator for Social Housing 
  • Chair: James Prestwich, director of policy and external affairs, Chartered Institute of Housing.

Package Member Non-Member
Standard delegate rate Free N/A

This event is exclusive for CIH members. If you are not yet a member, you can find out more here.

Please see our full terms and conditions before making your booking. 

Consumer standards
The Regulator of Social Housing is seeking views on our revised regulatory consumer standards. The consultation will put forward proposals on standards registered providers must meet so tenants live in safe, quality homes, have choice and protection, and can hold landlords to account.
Read the white paper
The charter for social housing residents: social housing white paper sets out the actions the government will take to ensure that residents in social housing are safe, are listened to, live in good quality homes, and have access to redress when things go wrong.
Ground-breaking changes
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, switching to become the Social Housing (Regulation) Act on 20 July 2023. This new law brings forward the following ground-breaking changes.