It is now over 20 months since the coroner’s report on the death of Awaab Ishak and the resultant furore in the press. So, what have you done? What is working and what isn’t? What are you going to be doing in the future?
This course looks at the relevant findings from the Ombudsman, the new Social Housing Act and guidance from English, Scottish, Welsh, Northern Irish and Irish governments. It explores the strategical approach to dampness, looking at procedure and process, date processing and staffing issues.
What will I learn?
From this training, you'll learn:
- The importance of stock condition surveys
- Providing clear policy and procedures
- The importance of record keeping
- Being clear on timescales and information
- The value of reviewing and following up
- Dealing with training and other staffing issues
- Handling complaints.
Who should attend?
Any staff who are involved in the planning and delivery of the damp and mould strategy.
Benefits of attending
Completing this course will result in:
- Improved staff confidence in handling damp and mould cases
- Reduced risk exposure from poor responses
- A more streamlined approach to handling the problem
- Having more data to answer complaints.
Eileen McCallum
Eileen is a popular trainer with 45 years’ experience in social rented housing. She began training for Chartered Institute of Housing in 1979 and quickly became a sought-after trainer due to her depth of knowledge and her engaging style.
Her passion is asset management and she has a particular interest in dampness, condensation and mould, to the point of being called a nerd! She is also an excellent trainer for presentation skills and public speaking having lectured at a local college on this topic for over 14 years.
How to book your place
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.
Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.
To apply for this training course you will need to register for a My CIH account.
To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.
If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.
Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.
