Dates Times
10 September 2024 10:00 - 13:00
9 January 2025 10:00 - 13:00
23 March 2025 10:00 - 13:00
£140 +VAT
£245 +VAT

Anti-social behaviour is generally well managed in the social housing sector, but there are ongoing challenges to be met. This in-depth online training course aims to equip you with the skills and knowledge important to the effective case management of anti-social behaviour.

What will I learn?

This online training course will give you the tools to manage anti-social behaviour in a professional manner, on behalf of victims and the housing provider itself.

You won’t just learn the legal or technical skills of case management, but also:

  • How to achieve successful early intervention
  • The Interpersonal skills needed for tackling and diffusing difficult situations
  • How to work to good effect with other agencies.

Who should attend?

Anyone responsible for the support or supervision of anti-social behaviour case management, or for setting policy. Also, those from other agencies working with housing providers.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

Michael Guest is a highly experienced and expert housing consultant. As a trainer, Michael’s relaxed conversational yet professional approach is commented upon.  His experience is supported by professional qualifications in housing, including a Postgraduate Certificate with Merit in Housing, and an MSc with Distinction in Housing Studies

How to book your place

You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.

Creating a My CIH account

To apply for this training course you will need to register for a My CIH account.

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

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