This interactive training explores both legal and non-legal tools to help local authority and housing association landlords respond effectively to anti-social behaviour (ASB). By focusing on early intervention, proportionate responses, and good practice, the session supports the goal of building safer, more sustainable communities.
You’ll gain a clearer understanding of what constitutes anti-social behaviour, how to manage lower-level nuisances, and how to approach conflict constructively—drawing on a mix of human insight, professional judgement, and practical solutions.
By attending this course, you will:
This course is ideal for frontline staff working in anti-social behaviour case management, including:
You’ll develop a deeper, more practical understanding of how to:
Michael is a very well established Chartered housing professional with a range of expertise, including Housing Management.
His housing experience includes operational and strategic roles, consultancy and training. He receives consistently positive feedback for his training, described as relaxed and conversational yet highly professional.
His qualifications include the Professional Qualification in Housing and a Masters Degree with Distinction in Housing Studies.
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.
Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.
To apply for this training course you will need to register for a My CIH account.
To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.
If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.
Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.