This interactive training explores both legal and non-legal tools to help local authority and housing association landlords respond effectively to anti-social behaviour (ASB). By focusing on early intervention, proportionate responses, and good practice, the session supports the goal of building safer, more sustainable communities.
You’ll gain a clearer understanding of what constitutes anti-social behaviour, how to manage lower-level nuisances, and how to approach conflict constructively—drawing on a mix of human insight, professional judgement, and practical solutions.
What will I learn?
By attending this course, you will:
- Explore how ASB affects individuals, neighbours, and the wider community.
- Understand when and how to use non-legal remedies to prevent tenancy failure—and when legal action may be necessary.
- Examine the human behaviours behind ASB, alongside the legal and procedural frameworks.
- Build confidence in making professional judgements in complex situations.
Who should attend?
This course is ideal for frontline staff working in anti-social behaviour case management, including:
- Housing officers
- Anti-social behaviour officers
- Other staff involved in tenancy or neighbourhood management within local authorities or approved housing bodies
Benefits of attending
You’ll develop a deeper, more practical understanding of how to:
- Respond proportionately to a range of anti-social behaviour
- Choose the most effective approach for different situations
- Balance human insight with procedural knowledge
- Contribute to communities where people feel safe and want to live
Michael is a highly experienced Chartered Housing Professional with an extensive background in housing management. His expertise spans frontline operations, strategy, consultancy, and training.
Known for his relaxed, conversational style, Michael’s sessions are consistently praised for being professional, engaging, and full of practical insight.
He holds professional housing qualifications and multiple master’s degrees, including a Distinction in Housing Studies.
How to book your place
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.
Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.
To apply for this training course you will need to register for a My CIH account.
To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.
If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.
Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.
