The best way to stimulate ideas and thought is by seeing others doing good practice and work. Our members told us they wanted to see more practical examples to help them in their own day to day work and so you can read our case studies below on this subject.
If you have a great story to tell of good practice, a document or file that you're proud to share or generally want to shout about the great work you're doing, please email our team using the button below. We'd love to hear from you!
Manchester CC
Manchester City Council aimed to remove the barriers for tenants seeking advice or support.
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WDH: UC hub screen
WDH's hub screen gives staff all the tools they need to support tenants claiming universal credit.
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Cadwyn HA
Find out about the NU Life furniture project set up to alleviate tenants with the cost of living.
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Aster Group
Aster reassessed its tenancy support in the face of UC and provides support to tenants to manage their finances.
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Curo: Passport to housing
Passport to Housing is a pre-tenancy service supporting applicants through the choice-based lettings system.
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Curo: Planning for the business impact
An assessment of the potential impact of UC on tenants enabled Curo to plan ahead for how it could affect them.
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Halton Housing
Halton's Digital First Strategy cut costs of transactions by rolling out online services and supporting tenants.
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Notting Hill Genesis
The development of local partnerships means tenants receive tailored advice from established experts.
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Woven
Woven set up a Welfare Advice Service offering a customised service to tenants, providing free financial advice.
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North Lanarkshire Council
A newly implemented approach to rent collection that favours engagement and empathy, over enforcement.
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East Suffolk UC Support Partnership
The East Suffolk UC Support Partnership promotes joint working among local agencies with claimants.
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Lightning Reach
Learn more about how housing providers are using Lightning Reach to provide better support to tenants.
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