Membership frequently asked questions (FAQ)

Our membership FAQ section contains information that we are commonly asked by our customers. If you need information about membership, please read through this information as we may be able to save you a phone call.
How do I renew my membership?

Signing in to the new MyCIH for the first time?

If you're a current member, your details have been moved to our new system. In order to access your account details, you will need to sign in. Please be aware you will need to set a new password for this new system, your previous password won't be recognised.

Please take a few minutes to watch this video which explains how to sign up to MyCIH.

Please be aware you will need to set a new password for this new system, your previous password won't be recognised. Please use the same email address we hold for you, it will be the email address we send Housing Matters to.


Renewing your membership

Once you have successfully logged into your membership account on MyCIH, please take some time to review your membership and personal information on your profile page.

To access your renewal, navigate to the membership tab on the left-hand side of your MyCIH. On the membership details page, you will see a prompt to renew your membership. Click on the prompt and fill in the information as required. You will be able to pay for your membership via credit/debit card, invoice or Direct Debit. Please ensure you have your purchase order number to hand if your organisation requires it for invoice payments. To pay via Direct Debit, please ensure you have set up an active bank account on the bank account section under your membership tab on your MyCIH.

Please ensure you scroll to the bottom of the page on the payment screen. Bypassing the discount code field, to progress with your membership payment. 

Please contact our membership team if you are unable to see your renewal in your MyCIH area, have a membership related enquiry or would like to make changes to your membership such as a change of class.

Please do not make a new membership application if you wish to change your class.

How do I reinstate my membership?

To reinstate your membership, please select your applicable grade from the membership grades. Log into  MyCIH and start a new membership application.  Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. If you would like to discuss this with a member of the team please contact

How do I join as a new member?

Select your applicable grade of membership from our four grades. Log into MyCIH and start the application. Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. Please contact a member of the team to discuss your eligibility for certified practitioner, chartered or fellow membership.

Where do I find my membership logo?

If you have recently joined the CIH, this can be found on your welcome email. Alternatively, contact membership services and a member of the team will able to assist you.

How do I access my Inside Housing subscription digitally?

To get Inside housing digitally from the Tuesday after joining, visit the Inside Housing subscription registration page.

Fill in your details under "create account" ensuring you use the same email address that is linked to your CIH account. Once you have filled and selected your preferred options, click register.

Once registered, your details will match up with your membership information. Please note depending on when you register your details, It might take a week before you start getting your Friday digital magazine in your inbox. If you have already registered in the past using the same email address, please log in and check your communication preferences. Also have a look at your spam emails to see if the email notifications have been delivered.

How do I claim tax relief on my membership?

If you pay for your own CIH membership, you may be able to reclaim tax on the cost of your membership. 

Find out more

How do I upgrade my membership?

If you are studying a CIH qualification course

On completion and "passing" of the CIH qualification, you will be contacted by the membership team about your new grade and how to retain your membership.

Not studying a CIH qualification?

View the different grades of membership and contact the membership team to discuss your upgrade opportunities. 

Can I apply for free student membership as part of my CIH qualification benefits?

If you are a current CIH member and would like to apply for one of our CIH qualifications which offer free student membership, contact the membership team and your membership class will be updated. Please do not proceed with a student membership application through your MyCIH area. Upon completion of your CIH qualification, you will be advised on what grade/class of membership will be applicable. 

Can I apply for a reduced rate?

Reduced rates are available for anyone who is not in paid employment, is working limited hours, works as an hr professional, tenant or is experiencing a change in personal circumstances. Find out more about the different classes of membership


What support do you provide members experiencing financial difficulty, or a change in personal circumstances?

We offer a career break class of membership for anyone not currently in paid employment.  The career break concessionary rate is £62. You can also spread the cost by setting up a direct debit.

How do I stop my membership if I no longer want to be a CIH member?

Please contact membership services and a member of the team will be able to help and answer questions you may have.

How do I make a complaint?

It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services. We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers. 

Find out more

Membership framework
Code of ethics and conduct