Deadline for enrolment: 1 March 2021


This qualification provides a general introduction to letting and managing residential property and covers three mandatory units:

  • Tenancies and the law
  • Property and tenancy management         
  • Customer care in the private rented sector

This programme has been developed in partnership with the Residential Landlords Association and provides the skills and knowledge to enable landlords and agents working in the market-rented sector to perform their role at a high standard.

What will I learn?
Unit 1: Tenancies and the law

In this unit you will cover the following: 

  • Understand the different types of tenancies in the private rented sector
  • Know the legislation relating to private tenancies
  • Know about other legal requirements pertaining to property condition of homes that are let
Unit 2: Property and tenancy management

In this unit you will cover the following:

  • Know how to create and renew a tenancy
  • Know how to end a tenancy
  • Know the financial aspects of letting a home
  • Know how to maintain the property
Unit 3: Customer care in the private rented sector

In this unit you will cover the following:

  • Know the key trends in the rental market
  • Understand the principles of equality and diversity
  • Understand how to deal with complaints and disputes
  • Know the principles of customer care
Do I qualify
Who can apply to study for this qualification

This qualification is suitable to individual landlords, letting one or a small portfolio of residential properties, letting and managing agents and housing association staff letting or managing market-rented properties.

You may enrol if you are not currently working in housing but are considering a frontline housing position as a career option. It can also be useful for housing advice workers, residents and board members wishing to enhance their personal involvement and understanding of managing and letting property.

Applicants must be aged 16 or over, should be confident using IT and have access to a computer. A basic level of literacy is also recommended to complete online tasks.

Cost and duration of qualification
How long will it take to complete?

Duration: approximately 12 weeks, with an average of 8 hours study a week

Why invest in this qualification?

CIH qualifications are a way of establishing yourself as a professional in the housing sector, aswell as making sure you have theoretical knowledge, key skills and learning to perform at highest level in your day job.

Our qualifications make skills visible and bring a greater depth of understanding than experience can sometimes provide. Qualifications develops your speed of learning and inspires new ideas, aswell as the opportunity to study in your own time, and at your own pace to fit around your job and other commitments.

Free CIH membership
Online learning
Find out what to expect as a online learner
Qualification overview

Apply for this qualification online