Multiple dates for enrolment - view dates

This online qualification enables you to be an effective housing practitioner and will provide you with a deeper understanding of how your organisation and others in the housing industry work.

The option of free CIH membership is included in this level 3 qualification.

Want to learn at your own pace? Check out our bitesize learning, break down this qualification and simply study the units you want to. Please note that free CIH membership is not included in our bitesize offer.

You will study a total of eight units, five core units and a further three units from a choice of two options.

Unit options

Five core units:

  • The housing system
  • Professional practice skills for housing
  • Occupancy, tenure and lettings
  • Rental income management
  • Dealing with ASB in housing

Three further units, choose either option one or option two:

Option one

  • Delivery of housing services
  • Involving housing service users
  • Sustainable communities

Option two

  • Housing repairs and maintenance services
  • Customer service in housing
  • Choose between either
    • Managing leasehold housing services

OR

    • Managing empty properties
What will I learn?
Unit 1: The housing system (Core unit)

In this unit you will:

  • Know the different ways that individuals access the housing market
  • Understand the role of the main providers of housing
  • Understand the features of the housing market
  • Understand how government intervenes in the housing system
Unit 2: Professional practice skills for housing (Core unit)

In this unit you will:

  • Understand the key skills, knowledge and behaviours required for the housing professional
  • Understand ethics in the context of professional practice in housing
  • Understand equality, diversity and inclusion in the context of professional practice in housing
  • Be able to assess own professional performance and development
Unit 3: Occupancy, tenure and lettings (Core unit)

In this unit you will:

  • Understand types of occupancy and tenure
  • Understand different types of tenancy
  • Understand different approaches to allocation and lettings
Unit 4: Rental income management (Core unit)

In this unit you will:

  • Understand the importance of rental income management
  • Understand good practice in effective income management
  • Understand the legal framework for arrears management
Unit 5: Dealing with anti-social behaviour in housing (Core unit)

In this unit you will:

  • Understand what anti-social behaviour means in a housing context
  • Understand the statutory and non statutory interventions available to tackle anti-social behaviour
  • Understand approaches to tackling and preventing anti-social behaviour in housing
Unit 6: Delivery of housing services (Option1)

In this unit you will:

  • Know the main types of housing providers nationally and the services they deliver
  • Know the agencies that work with housing providers to deliver services
  • Understand how housing providers are regulated
  • Understand how housing providers can improve the services they deliver
Unit 7: Involving housing services users (Option 1)

In this unit you will:

  • Understand why service user involvement is important in a range of housing related settings
  • Understand the opportunities for service user involvement in housing
  • Understand how to maximise the impact of service user involvement in a specific context
Unit 8: Sustainable communities (Option 1)

In this unit you will:

  • Understand what a sustainable community is
  • Understand the political, social and economic context of sustainable communities
  • Understand how sustainable communities can be developed
Unit 9: Housing repairs and maintenance services (Option 2)

In this unit you will:

  • Understand the approaches to delivering a responsive repairs service.
  • Understand the approaches to delivering long term asset management programmes.
  • Understand the relationship between the client and contractor roles in the delivery of repairs
Unit 10: Customer service in housing (Option 2)

In this unit you will:

  • Understand the role of customer service in housing.
  • Understand how to communicate effectively with the housing customer.
  • Understand the role of customer feedback in housing.
Unit 11: Managing leasehold housing services (not applicable in Scotland) (Option 2 choice 1)

In this unit you will:

  • Know the legal and regulatory framework for leasehold housing management.
  • Understand the features of the leasehold housing sector.
  • Know how to consult on, and calculate leasehold housing service charges.

OR

Unit 12: Managing empty properties (Option 2 choice 2)

In this unit you will:

  • Understand the context for managing empty properties.
  • Understand how housing organisations manage empty properties.
Do I qualify
Who can apply to study for this qualification

To enrol onto this qualification you should be working in either a paid or voluntary capacity in housing and must also have completed either:

  • CIH Level 2 Certificate in Housing Practice
  • An equivalent Level 2 qualification or higher

If you do not meet either of the above criteria you must have six months experience of working in the housing sector. You will be asked to provide evidence of your qualifications and/or experience of working in the sector as part of the application process

Cost and duration of qualification
How long will it take to complete?

Duration: approximately 11 months, with an average of 8 hours study a week

Upcoming cohorts

Achieve this qualification - bitesize

Enrolment for bitesize closes: 25 February 2021- register your interest

 

What is bitesized learning?

With CIH bitesize learning, you can break down this qualification and simply study the units you want to, when you want to.  You may choose to study a single unit on a topic of particular interest or, over time, study all units which, on successful completion, achieves the full qualification.

  • Manage your own time - committing to shorter periods of study time, each unit can be completed online in just five weeks.
  • Build up the full qualification at your own pace - you can take up to five years to complete all eight units.
  • Pay as you go - pay per unit rather than having to pay the cost of the full qualification in one go.
  • Get recognised - receive a digital certificate for each unit completed.

Why invest in this qualification?

Professional qualifications are a way of establishing yourself as a professional in the housing sector, aswell as making sure you have theoretical knowledge, key skills and learning to perform at highest level in your day job.

Our qualifications make skills visible and bring a greater depth of understanding than experience can sometimes provide. Qualifications develops your speed of learning and inspires new ideas, aswell as the opportunity to study in your own time, and at your own pace to fit around your job and other commitments.

Free CIH membership
Online learning
Find out what to expect as a online learner
Qualification overview

Apply for this qualification online