Five core units:

• The housing system
• Professional practice skills for housing
• Occupancy, tenure and lettings
• Rental income management
• Dealing with ASB in housing

Three further units, choose either option one or option two:

Option one

• Delivery of housing services
• Involving housing service users
• Sustainable communities

Option two

• Housing repairs and maintenance services
• Customer service in housing
• Choose between either
• Managing leasehold housing services

OR

• Managing empty properties

In this unit you will:

• Know the different ways that individuals access the housing market
• Understand the role of the main providers of housing
• Understand the features of the housing market
• Understand how government intervenes in the housing system

In this unit you will:

• Understand the key skills, knowledge and behaviours required for the housing professional
• Understand ethics in the context of professional practice in housing
• Understand equality, diversity and inclusion in the context of professional practice in housing
• Be able to assess own professional performance and development

In this unit you will:

• Understand types of occupancy and tenure
• Understand different types of tenancy
• Understand different approaches to allocation and lettings

In this unit you will:

• Understand the importance of rental income management
• Understand good practice in effective income management
• Understand the legal framework for arrears management

In this unit you will:

• Understand what anti-social behaviour means in a housing context
• Understand the statutory and non statutory interventions available to tackle anti-social behaviour
• Understand approaches to tackling and preventing anti-social behaviour in housing

In this unit you will:

• Know the main types of housing providers nationally and the services they deliver
• Know the agencies that work with housing providers to deliver services
• Understand how housing providers are regulated
• Understand how housing providers can improve the services they deliver

In this unit you will:

• Understand why service user involvement is important in a range of housing related settings
• Understand the opportunities for service user involvement in housing
• Understand how to maximise the impact of service user involvement in a specific context

In this unit you will:

• Understand what a sustainable community is
• Understand the political, social and economic context of sustainable communities
• Understand how sustainable communities can be developed

In this unit you will:

• Understand the approaches to delivering a responsive repairs service.
• Understand the approaches to delivering long term asset management programmes.
• Understand the relationship between the client and contractor roles in the delivery of repairs

In this unit you will:

• Understand the role of customer service in housing.
• Understand how to communicate effectively with the housing customer.
• Understand the role of customer feedback in housing.

In this unit you will:

• Know the legal and regulatory framework for leasehold housing management.
• Understand the features of the leasehold housing sector.
• Know how to consult on, and calculate leasehold housing service charges.

OR

In this unit you will:

• Understand the context for managing empty properties.
• Understand how housing organisations manage empty properties.

To enrol onto this qualification you should be working in either a paid or voluntary capacity in housing and must also have completed either:

• CIH Level 2 Certificate in Housing Practice
• An equivalent Level 2 qualification or higher

If you do not meet either of the above criteria you must have six months experience of working in the housing sector. You will be asked to provide evidence of your qualifications and/or experience of working in the sector as part of the application process

Course cost: £1,400

Duration: approximately 11 months, with an average of 8 hours study a week